IDEAS home Printed from https://ideas.repec.org/a/aml/intbrm/v3y2012i2p60-79.html
   My bibliography  Save this article

The Effectiveness of Human Resource Management Practices

Author

Listed:
  • Eric Ng Chee Hong

    (, Malaysia)

  • Lam Zheng Hao

    (, Malaysia)

  • Ramesh Kumar

    (UNIVERSITI TUNKU ABDUL RAHMAN, Malaysia)

  • Charles Ramendran

    (, Malaysia)

  • Vimala Kadiresan

Abstract

An effective human resource management practices namely employee empowerment, training and development, appraisal system compensation are the main factor for the success of a firm on employee retention. In this study, we aim to study how employees regard importance of their empowerment, equity of compensation, job design through training and expectancy toward effective performance management on their retention. Quantitative data was collected using the non probability self administered questionnaire that consist of questions with 5-points Likert scales distributed to our samples of 278 individuals. By using a multiple regression analysis, it is found that a, training and development, appraisal system compensation are significant to employee retention except employee empowerment. Base on the results, training, compensation and appraisal is a fundamental consideration for University of Y lecturers¡¯ retention decision; while empowerment is less fundamental to lecturers¡¯ consideration as this can be attributed to the Asian culture characteristic of higher authority conformity.

Suggested Citation

  • Eric Ng Chee Hong & Lam Zheng Hao & Ramesh Kumar & Charles Ramendran & Vimala Kadiresan, 2012. "The Effectiveness of Human Resource Management Practices," International Journal of Business Research and Management (IJBRM), Computer Science Journals (CSC Journals), vol. 3(2), pages 60-79, April.
    • Handle: RePEc:aml:intbrm:v:3:y:2012:i:2:p:60-79
    as

    Download full text from publisher

    File URL: https://www.cscjournals.org/manuscript/Journals/IJBRM/Volume3/Issue2/IJBRM-81.pdf
    Download Restriction: no
    File URL: https://www.cscjournals.org/library/manuscriptinfo.php?mc=IJBRM-81
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Kennedy, Elizabeth & Daim, Tugrul U., 2010. "A strategy to assist management in workforce engagement and employee retention in the high tech engineering environment," Evaluation and Program Planning, Elsevier, vol. 33(4), pages 468-476, November.
    2. Saks, Alan M. & Gruman, Jamie A., 2011. "Manage Employee Engagement to Manage Performance," Industrial and Organizational Psychology, Cambridge University Press, vol. 4(2), pages 204-207, June.
    3. Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
    4. Suhaimi Sudin, 2011. "Fairness Of And Satisfaction With Performance Appraisal Process," Journal of Global Management, Global Research Agency, vol. 2(1), pages 66-83, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rajesh Kumar Upadhyay & Khaliqur Rehman Ansari & Pankaj Bijalwan, 2020. "Performance Appraisal and Team Effectiveness: A Moderated Mediation Model of Employee Retention and Employee Satisfaction," Vision, , vol. 24(4), pages 395-405, December.
    2. Ikechukwu O Ezeuduji & Thandokazi Lulu Mbane, 2017. "Employee Retention Factors: The Case of Hotels in Cape Town, South Africa," Journal of Economics and Behavioral Studies, AMH International, vol. 9(1), pages 6-16.
    3. Inocencia María Martínez‐León & Isabel Olmedo‐Cifuentes, 2022. "Teachers’ views of corporate reputation: Influence on behavioral outcomes," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 93(3), pages 579-605, September.
    4. Shahtaj Yousuf & Danish Ahmed Siddqui, 2019. "Factors Influencing Employee Retention: A Karachi Based Comparative Study on IT and Banking Industry," International Journal of Human Resource Studies, Macrothink Institute, vol. 9(1), pages 42-62, December.
    5. Rawan Alafeshat & Cem Tanova, 2019. "Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry," Sustainability, MDPI, vol. 11(22), pages 1-21, November.
    6. Siti Rozana Supian & Ismi Arif Ismail & Fatimah Sidi & Zoharah Omar, 2018. "Relationship between Human Resource Practices and Talent Retention among Professional and Management Staff of a Public University in Malaysia," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(7), pages 834-862, July.
    7. Bandar Alzahrani & Haitham Bahaitham & Murad Andejany & Ahmad Elshennawy, 2021. "How Ready Is Higher Education for Quality 4.0 Transformation according to the LNS Research Framework?," Sustainability, MDPI, vol. 13(9), pages 1-29, May.
    8. María de la Cruz del Río-Rama & Martha Ríos-Manríquez & José Álvarez-García & María Dolores Sánchez-Fernández, 2020. "An Empowerment Scale Analysis of Mexican MSMEs: Modeling with Covariance Structures," Mathematics, MDPI, vol. 8(10), pages 1-23, October.
    9. Nuraeni & Ida Rosada & Suhaeni, 2023. "Study Of Competency, Self-Efficacy And Motivation Towards The Success Of The Powdered Chicken Selling Business In Makassar City," International Journal of Agriculture and Environmental Research, Malwa International Journals Publication, vol. 9(5), October.
    10. Gertrude Dube & Dr. Manase Kudzai Chiweshe & Dr. Damiso Cardoso & Charles Mavhunga, 2023. "The Influence of Non-Monetary Rewards on Talent Retention in the Textile Industry," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(11), pages 1451-1464, November.
    11. Arlina Nurbaity Lubis* & Prihatin Lumbanraja & Rodiah Rahmawaty Lubis & Beby Kendida Hasibuan, 2017. "A Study of Service Quality, Corporate Social Responsibility, Hospital Image, and Hospital Value Creation in Medan," European Research Studies Journal, European Research Studies Journal, vol. 0(4B), pages 125-133.
    12. Yazan Emnawer AL Haraisa, 2016. "The Impact of Human Resource Management Practices on Innovation Performance: An Empirical Study on Jordanian Private Hospitals," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 6(4), pages 185-195, October.
    13. Talha Imam & Hassan Ali & Hooi Sin Soo, 2018. "Dilemma of Employee Retention through the Lens of Organizational Politics: A Quantitative Study on Pharmaceutical Industry of Pakistan," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 8(3), pages 26-36, July.
    14. Hadia Iftikhar & Zeb Jan & Shah Muhammad Najmi, 2015. "Gaining Organizational Competitiveness through Employee Retention: A Cost Cutting Strategy," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 6(9), pages 412-429.
    15. Dina Sarah Syahreza & Prihatin Lumbanraja & Ritha F. Dalimunthe & Yeni Absah, 2017. "Compensation, Employee Performance, and Mediating Role of Retention: A Study of Differential Semantic Scales," European Research Studies Journal, European Research Studies Journal, vol. 0(4A), pages 151-159.
    16. Eva Gorgenyi-Hegyes & Robert Jeyakumar Nathan & Maria Fekete-Farkas, 2021. "Workplace Health Promotion, Employee Wellbeing and Loyalty during Covid-19 Pandemic—Large Scale Empirical Evidence from Hungary," Economies, MDPI, vol. 9(2), pages 1-22, April.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lukasz Skowron & Marcin Gąsior & Monika Sak-Skowron, 2020. "The Impact of a Time Gap on the Process of Building a Sustainable Relationship between Employee and Customer Satisfaction," Sustainability, MDPI, vol. 12(18), pages 1-17, September.
    2. Re, Beatrice & Magnani, Giovanna, 2022. "Value co-creation in circular entrepreneurship: An exploratory study on born circular SMEs," Journal of Business Research, Elsevier, vol. 147(C), pages 189-207.
    3. Xu Guan & Yulan Wang & Zelong Yi & Ying‐Ju Chen, 2020. "Inducing Consumer Online Reviews Via Disclosure," Production and Operations Management, Production and Operations Management Society, vol. 29(8), pages 1956-1971, August.
    4. Khondker Mohammad Zobair & Louis Sanzogni & Luke Houghton & Md Zahidul Islam, 2021. "Forecasting care seekers satisfaction with telemedicine using machine learning and structural equation modeling," PLOS ONE, Public Library of Science, vol. 16(9), pages 1-31, September.
    5. Wasib B Latif & Md. Aminul Islam & Idris Bin Mohd Noor, 2014. "A Conceptual Framework to Build Brand Loyalty in the Modern Marketing Environment," Journal of Asian Scientific Research, Asian Economic and Social Society, vol. 4(10), pages 547-557, October.
    6. Philipp Afèche & Mojtaba Araghi & Opher Baron, 2017. "Customer Acquisition, Retention, and Service Access Quality: Optimal Advertising, Capacity Level, and Capacity Allocation," Manufacturing & Service Operations Management, INFORMS, vol. 19(4), pages 674-691, October.
    7. Mandy Loh & Maisarah Ahmad & Suhaila Abdul Kadir & Syed Shah Alam, 2015. "Influence Of Customer Values And Self-Image Congruity On Customer Behavior-Based Crm Performance," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 0(1), pages 23-44, May.
    8. Angulo-Ruiz, Fernando & Pergelova, Albena & Cheben, Juraj & Angulo-Altamirano, Eladio, 2016. "A cross-country study of marketing effectiveness in high-credence services," Journal of Business Research, Elsevier, vol. 69(9), pages 3636-3644.
    9. Andreas Herrmann & Michael D. Johnson, 1999. "Die Kundenzufriedenheit als Bestimmungsfaktor der Kundenbindung," Schmalenbach Journal of Business Research, Springer, vol. 51(6), pages 579-598, June.
    10. Shalini Srivastava & Poornima Madan, 2016. "Understanding the Roles of Organizational Identification, Trust and Corporate Ethical Values in Employee Engagement–Organizational Citizenship Behaviour Relationship: A Study on Indian Managers," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 41(4), pages 314-330, November.
    11. Yeung, Matthew C.H. & Ramasamy, Bala & Chen, Junsong & Paliwoda, Stan, 2013. "Customer satisfaction and consumer expenditure in selected European countries," International Journal of Research in Marketing, Elsevier, vol. 30(4), pages 406-416.
    12. Vishal Gaur & Young-Hoon Park, 2007. "Asymmetric Consumer Learning and Inventory Competition," Management Science, INFORMS, vol. 53(2), pages 227-240, February.
    13. Gaurav Khatwani & Gopal Das, 2016. "Evaluating combination of individual pre-purchase internet information channels using hybrid fuzzy MCDM technique: demographics as moderators," International Journal of Indian Culture and Business Management, Inderscience Enterprises Ltd, vol. 12(1), pages 28-49.
    14. Frank Nana Kweku Otoo, 2022. "Human resource development and employee turnover intentions: The mediating role of employee engagement," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 4(4), pages 01-12, October.
    15. Yanlong Guo & Jiaying Yu & Han Zhang & Zuoqing Jiang, 2022. "A Study on Cultural Context Perception in Huizhou Cultural and Ecological Reserve Based on Multi-Criteria Decision Analysis," Sustainability, MDPI, vol. 14(24), pages 1-20, December.
    16. Brady, Michael K. & Robertson, Christopher J. & Cronin, J. Joseph, 2001. "Managing behavioral intentions in diverse cultural environments: an investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers," Journal of International Management, Elsevier, vol. 7(2), pages 129-149.
    17. Tae-Seung Park & Jun-Su Kim & Jiyoun Kim, 2021. "The Impact of Perceived Hapkido Service Quality on Exercise Continuation and Recommendation Intentions, with a Focus on Korean Middle and High School Students," Sustainability, MDPI, vol. 13(6), pages 1-10, March.
    18. Heribert Gierl & Gunter Gehrke, 2004. "Kundenbindung in industriellen Zuliefer-Abnehmer-Beziehungen," Schmalenbach Journal of Business Research, Springer, vol. 56(3), pages 203-236, May.
    19. repec:aud:audfin:v:21:y:2019:i:51:p:422 is not listed on IDEAS
    20. Taryn Renatta De Mendonca & Yan Zhou, 2019. "Environmental Performance, Customer Satisfaction, and Profitability: A Study among Large U.S. Companies," Sustainability, MDPI, vol. 11(19), pages 1-15, September.
    21. Tilahun Kidane Diko & Shabnam Saxena, 2023. "Antecedents and outcome of employee engagement: Empirical study of Ethiopian public higher education institutions," SN Business & Economics, Springer, vol. 3(8), pages 1-30, August.

    More about this item

    Keywords

    Employee Empowermen; Training and Development; Appraisal System; Compensation; Employee Retention.;
    All these keywords.

    JEL classification:

    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aml:intbrm:v:3:y:2012:i:2:p:60-79. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Nabeel Tahir (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.