IDEAS home Printed from https://ideas.repec.org/a/ags/ndjtrf/206747.html
   My bibliography  Save this article

The Relative Efficiency in the Blending of Strategic Dimensions Utilized in the Generation of Customer Satisfaction in the LTL Motor Carrier Industry

Author

Listed:
  • Scheraga, Carl A.

Abstract

This preliminary study utilizes a data envelopment methodology to assess the strategic orientations of LTL motor carriers and their impact on customer satisfaction and fi rm profi tability. Strategic orientations are described in terms of seven dimensions previously identifi ed in the motor carrier literature. The study demonstrates that there are “best practice” confi gurations of the intensities of these strategic dimensions that most effi ciently generate the maximum levels of customer satisfaction and perceived levels of service quality. It is shown how the data envelopment methodology provides motor carriers with a means of benchmarking their strategic orientations as well as identifying the competitors against whom such benchmarking should occur.

Suggested Citation

  • Scheraga, Carl A., 2005. "The Relative Efficiency in the Blending of Strategic Dimensions Utilized in the Generation of Customer Satisfaction in the LTL Motor Carrier Industry," Journal of the Transportation Research Forum, Transportation Research Forum, vol. 44(1).
    • Handle: RePEc:ags:ndjtrf:206747
    DOI: 10.22004/ag.econ.206747
    as

    Download full text from publisher

    File URL: https://ageconsearch.umn.edu/record/206747/files/776-886-1-PB.pdf
    Download Restriction: no
    File URL: https://libkey.io/10.22004/ag.econ.206747?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Feitler, Jane N. & Corsi, Thomas M. & Grimm, Curtis M., 1997. "Measuring firm strategic change in the regulated and deregulated motor carrier industry: An 18 year evaluation," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 33(3), pages 159-169, September.
    2. Luigi Zingales, "undated". "Survival of the Fittest or the Fattest? Exit and Financing in the Trucking Industry," CRSP working papers 336, Center for Research in Security Prices, Graduate School of Business, University of Chicago.
    3. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    4. Scheraga, Carl A. & Haslem, John A. & Corsi, Thomas M., 1994. "The financial mobility of motor carriers: Pre- and post-deregulation," Transportation Research Part A: Policy and Practice, Elsevier, vol. 28(5), pages 401-414, September.
    5. Corsi, Thomas M. & Grimm, Curtis M., 1989. "Strategies and Performance in the Truckload General Freight Segment Before and After Deregulation," Journal of the Transportation Research Forum, Transportation Research Forum, vol. 30(1).
    6. Luigi Zingales, 1998. "Survival of the Fittest or the Fattest? Exit and Financing in the Trucking Industry," Journal of Finance, American Finance Association, vol. 53(3), pages 905-938, June.
    7. anonymous, 1984. "Monetary policy measures," Reserve Bank of New Zealand Bulletin, Reserve Bank of New Zealand, vol. 47, january/f.
    8. Scheraga, Carl A., 2004. "Operational efficiency versus financial mobility in the global airline industry: a data envelopment and Tobit analysis," Transportation Research Part A: Policy and Practice, Elsevier, vol. 38(5), pages 383-404, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Peterson, Steven, 2006. "Differences in Truck Driver Labor Supply Between Owner-Operators and Employees," 47th Annual Transportation Research Forum, New York, New York, March 23-25, 2006 207957, Transportation Research Forum.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Scheraga, Carl A., 2009. "The Relationship between Competitive Strategy Choice and the Components of Firm Efficiency in the General Freight Segment of the Motor Carrier Industry," 50th Annual Transportation Research Forum, Portland, Oregon, March 16-18, 2009 207602, Transportation Research Forum.
    2. Miller, Jason W. & Phares, Jonathan & Burks, Stephen V., 2023. "Job Creation and Job Destruction Dynamics in the U.S. Truck Transportation Industry, 1995-2019," IZA Discussion Papers 16184, Institute of Labor Economics (IZA).
    3. Bayar, Tumennasan & Cornett, Marcia Millon & Erhemjamts, Otgontsetseg & Leverty, Ty & Tehranian, Hassan, 2018. "An examination of the relation between strategic interaction among industry firms and firm performance," Journal of Banking & Finance, Elsevier, vol. 87(C), pages 248-263.
    4. Januszewski, Silke I. & Koke, Jens & Winter, Joachim K., 2002. "Product market competition, corporate governance and firm performance: an empirical analysis for Germany," Research in Economics, Elsevier, vol. 56(3), pages 299-332, September.
    5. Tsoukas, Serafeim, 2011. "Firm survival and financial development: Evidence from a panel of emerging Asian economies," Journal of Banking & Finance, Elsevier, vol. 35(7), pages 1736-1752, July.
    6. Boutin, Xavier & Cestone, Giacinta & Fumagalli, Chiara & Pica, Giovanni & Serrano-Velarde, Nicolas, 2013. "The deep-pocket effect of internal capital markets," Journal of Financial Economics, Elsevier, vol. 109(1), pages 122-145.
    7. Duygun, Meryem & Prior, Diego & Shaban, Mohamed & Tortosa-Ausina, Emili, 2016. "Disentangling the European airlines efficiency puzzle: A network data envelopment analysis approach," Omega, Elsevier, vol. 60(C), pages 2-14.
    8. Zhiguo He & Gregor Matvos, 2016. "Debt and Creative Destruction: Why Could Subsidizing Corporate Debt Be Optimal?," Management Science, INFORMS, vol. 62(2), pages 303-325, February.
    9. Jiang, Jie & Hou, Jack & Wang, Cangyu & Liu, HaiYue, 2021. "COVID-19 impact on firm investment—Evidence from Chinese publicly listed firms," Journal of Asian Economics, Elsevier, vol. 75(C).
    10. Jianjun Miao, 2005. "Optimal Capital Structure and Industry Dynamics," Journal of Finance, American Finance Association, vol. 60(6), pages 2621-2659, December.
    11. Li, Jay Y. & Tang, Dragon Yongjun, 2022. "Product market competition with CDS," Journal of Corporate Finance, Elsevier, vol. 73(C).
    12. John R. Graham & Sonali Hazarika & Krishnamoorthy Narasimhan, 2011. "Financial Distress in the Great Depression," NBER Working Papers 17388, National Bureau of Economic Research, Inc.
    13. Koke, Jens, 2002. "Determinants of acquisition and failure: evidence from corporate Germany," Structural Change and Economic Dynamics, Elsevier, vol. 13(4), pages 457-484, December.
    14. Yang, Tina & Zhao, Shan, 2014. "CEO duality and firm performance: Evidence from an exogenous shock to the competitive environment," Journal of Banking & Finance, Elsevier, vol. 49(C), pages 534-552.
    15. Peter Nunnenkamp & Hannes Öhler & Tillmann Schwörer, 2011. "US based NGOs in International Development Cooperation: Survival of the Fittest?," Courant Research Centre: Poverty, Equity and Growth - Discussion Papers 83, Courant Research Centre PEG.
    16. Serhan Cevik & Fedor Miryugin, 2022. "Death and taxes: Does taxation matter for firm survival?," Economics and Politics, Wiley Blackwell, vol. 34(1), pages 92-112, March.
    17. Zhang, Dongyang, 2020. "How do firms overcome financial constraint anxiety to survive in the market? Evidence from large manufacturing data," International Review of Financial Analysis, Elsevier, vol. 70(C).
    18. Shan Ge, 2022. "How Do Financial Constraints Affect Product Pricing? Evidence from Weather and Life Insurance Premiums," Journal of Finance, American Finance Association, vol. 77(1), pages 449-503, February.
    19. Cappelletti, Matilde & Giuffrida, Leonardo M., 2021. "Procuring survival," ZEW Discussion Papers 21-093, ZEW - Leibniz Centre for European Economic Research.
    20. Almeida, Heitor & Campello, Murillo & Weisbach, Michael S., 2011. "Corporate financial and investment policies when future financing is not frictionless," Journal of Corporate Finance, Elsevier, vol. 17(3), pages 675-693, June.

    More about this item

    Keywords

    Industrial Organization;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ags:ndjtrf:206747. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: AgEcon Search (email available below). General contact details of provider: http://www.trforum.org/journal/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.