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Customer relationship management: digital transformation and sustainable business model innovation

Citations

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Cited by:

  1. Luu Tien Dung & Tran Thi Hoang Dung, 2024. "Businesses model innovation: a key role in the internationalisation of SMEs in the era of digitalisation," Journal of Innovation and Entrepreneurship, Springer, vol. 13(1), pages 1-18, December.
  2. Muhammad Farooq Islam & Ozge Can, 2024. "Integrating digital and sustainable entrepreneurship through business models: a bibliometric analysis," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 14(1), pages 1-18, December.
  3. Domingos Martinho & João Farinha & Vasco Ribeiro, 2025. "The Impact of Customer Relationship Management Systems on Business Performance of Portuguese SMEs," Sustainability, MDPI, vol. 17(12), pages 1-19, June.
  4. Rafael Martínez-Peláez & Alberto Ochoa-Brust & Solange Rivera & Vanessa G. Félix & Rodolfo Ostos & Héctor Brito & Ramón A. Félix & Luis J. Mena, 2023. "Role of Digital Transformation for Achieving Sustainability: Mediated Role of Stakeholders, Key Capabilities, and Technology," Sustainability, MDPI, vol. 15(14), pages 1-27, July.
  5. Filipovska Olivija, 2023. "General Aspects of Bank Strategy on the Digital Transformation in North Macedonia," Zagreb International Review of Economics and Business, Sciendo, vol. 26(2), pages 203-214.
  6. Vicente Guerola-Navarro & Hermenegildo Gil-Gomez & Raul Oltra-Badenes & Pedro Soto-Acosta, 2024. "Customer relationship management and its impact on entrepreneurial marketing: a literature review," International Entrepreneurship and Management Journal, Springer, vol. 20(2), pages 507-547, June.
  7. Ling Pan & Zeshui Xu & Marinko Skare, 2023. "Sustainable business model innovation literature: a bibliometrics analysis," Review of Managerial Science, Springer, vol. 17(3), pages 757-785, April.
  8. Lahcene Makhloufi & László Vasa & Joanna Rosak-Szyrocka & Farouk Djermani, 2023. "Understanding the Impact of Big Data Analytics and Knowledge Management on Green Innovation Practices and Organizational Performance: The Moderating Effect of Government Support," Sustainability, MDPI, vol. 15(11), pages 1-22, May.
  9. Jianhua Zhang & Farrah Nayab Jehangir & Lan Yang & Muhammad Abubakar Tahir & Shanza Tabasum, 2025. "Competitive Advantage and Firm Performance: The Role of Organizational Culture, Organizational Innovation, and Knowledge Sharing," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 3081-3107, March.
  10. Amol Adkonkar & Anand Sharma & Pooja Arora, 2024. "Validation of Instrument Measuring the Impact of SCM Practices and SCM Agility on Competitive Advantage and Organization Performance in Indian Pharmaceutical Firms," Paradigm, , vol. 28(1), pages 65-83, June.
  11. Rafael Martínez-Peláez & Marco A. Escobar & Vanessa G. Félix & Rodolfo Ostos & Jorge Parra-Michel & Vicente García & Alberto Ochoa-Brust & Pablo Velarde-Alvarado & Ramón A. Félix & Sandra Olivares-Bau, 2024. "Sustainable Digital Transformation for SMEs: A Comprehensive Framework for Informed Decision-Making," Sustainability, MDPI, vol. 16(11), pages 1-25, May.
  12. Ahmed Alyahya & Gomaa Agag, 2025. "Improving Corporate Environmental Performance Through Big Data Analytics Implementation: The Role of Industry Environment," Sustainability, MDPI, vol. 17(7), pages 1-22, March.
  13. Jung-Yi (Capacity) Lin & Chien-Cheng Chen, 2025. "Driving Innovation Through Customer Relationship Management—A Data-Driven Approach," Sustainability, MDPI, vol. 17(8), pages 1-34, April.
  14. Jeehan A. R. Awad & Rodrigo Martín-Rojas, 2024. "Digital transformation influence on organisational resilience through organisational learning and innovation," Journal of Innovation and Entrepreneurship, Springer, vol. 13(1), pages 1-24, December.
  15. Marcela Marçal Alves Pinto Mick & João Luiz Kovaleski & Rafael Luis Mick & Daiane Maria de Genaro Chiroli, 2024. "Developing a Sustainable Digital Transformation Roadmap for SMEs: Integrating Digital Maturity and Strategic Alignment," Sustainability, MDPI, vol. 16(20), pages 1-30, October.
  16. Elgiz Yılmaz Altuntaş & Esin Cumhur Yalçın, 2023. "COVID-19 Pandemic Learning: The Uprising of Remote Detailing in Pharmaceutical Sector Using Sales Force Automation and Its Sustainable Impact on Continuing Medical Education," Sustainability, MDPI, vol. 15(11), pages 1-29, June.
  17. Valeri GAGAUZ, 2022. "Erp System Implementation In The Small And Medium Enterprises: Evidence From The Republic Of Moldova," Contemporary Economy Journal, Constantin Brancoveanu University, vol. 7(4), pages 154-161.
  18. Chao Yang & Qi Liu, 2024. "Driving Green Innovation Through Digital Transformation: Empirical Insights on Regional Variations," Sustainability, MDPI, vol. 16(23), pages 1-24, December.
  19. Duc Hong Vo & Anh The Vo & Co Thi-Huyen Dinh & Ngoc Phu Tran, 2024. "Corporate restructuring and firm performance in Vietnam: The moderating role of digital transformation," PLOS ONE, Public Library of Science, vol. 19(5), pages 1-14, May.
  20. Raushan Makasheva & Leila Tussupova & Nurlan Apakhayev & Biyakhmet Abdulaziz & Sandugash Khushkeldiyeva, 2024. "Integration of digital transformation and the concept of sustainable development in small and medium-sized businesses," RIVISTA DI STUDI SULLA SOSTENIBILITA', FrancoAngeli Editore, vol. 0(2), pages 27-48.
  21. Mansour Alyahya & Gomaa Agag, 2025. "How Does Corporate Environmental Performance Contribute to Firm Performance and Customer Satisfaction? A Longitudinal Investigation," Sustainability, MDPI, vol. 17(4), pages 1-22, February.
  22. Assunta Di Vaio & Rohail Hassan & Gabriella D’Amore & Riccardo Tiscini, 2024. "Responsible innovation and ethical corporate behavior in the Asian fashion industry: A systematic literature review and avenues ahead," Asia Pacific Journal of Management, Springer, vol. 41(3), pages 1129-1173, September.
  23. Marco Cioppi & Ilaria Curina & Barbara Francioni & Elisabetta Savelli, 2023. "Digital transformation and marketing: a systematic and thematic literature review," Italian Journal of Marketing, Springer, vol. 2023(2), pages 207-288, June.
  24. Olufemi Peter Alawode & Helen Nwobodo & Afolake Ogunfowora & Alao Olubunmi & Chimeruo Victory Onyeka-Iheme, 2024. "Financial Re-Engineering and Customer Performance of Poultry Business in Nigeria," International Journal of Economics and Financial Issues, Econjournals, vol. 14(6), pages 164-173, October.
  25. Francesco Caputo & Pierpaolo Magliocca & Rossella Canestrino & Erika Rescigno, 2023. "Rethinking the Role of Technology for Citizens’ Engagement and Sustainable Development in Smart Cities," Sustainability, MDPI, vol. 15(13), pages 1-19, July.
  26. Yuchong Hu & Yifan Pan & Miao Yu & Peishen Chen, 2024. "Navigating Digital Transformation and Knowledge Structures: Insights for Small and Medium-Sized Enterprises," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(4), pages 16311-16344, December.
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