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The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance

Citations

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Cited by:

  1. Lai, Kee-hung & Feng, Yunting & Zhu, Qinghua, 2023. "Digital transformation for green supply chain innovation in manufacturing operations," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 175(C).
  2. Xinwei Li & Wenjuan Zeng & Mao Xu, 2022. "The Moderating Role of IT Capability on Green Innovation and Ambidexterity: Towards a Corporate Sustainable Development," Sustainability, MDPI, vol. 14(24), pages 1-20, December.
  3. Shafique, Muhammad Noman & Yeo, Sook Fern & Tan, Cheng Ling, 2024. "Roles of top management support and compatibility in big data predictive analytics for supply chain collaboration and supply chain performance," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
  4. Nagy Viktor & Kozma Tímea, 2018. "Business Cooperations Along the Supply Chain," Economics and Culture, Sciendo, vol. 15(2), pages 5-13, December.
  5. Cao, Guangming & Duan, Yanqing & Cadden, Trevor, 2019. "The link between information processing capability and competitive advantage mediated through decision-making effectiveness," International Journal of Information Management, Elsevier, vol. 44(C), pages 121-131.
  6. Shivam Gupta & Vinayak A. Drave & Surajit Bag & Zongwei Luo, 2019. "Leveraging Smart Supply Chain and Information System Agility for Supply Chain Flexibility," Information Systems Frontiers, Springer, vol. 21(3), pages 547-564, June.
  7. Lii, Peirchyi & Kuo, Fang-I, 2016. "Innovation-oriented supply chain integration for combined competitiveness and firm performance," International Journal of Production Economics, Elsevier, vol. 174(C), pages 142-155.
  8. Joon-Seok Kim & Nina Shin, 2019. "The Impact of Blockchain Technology Application on Supply Chain Partnership and Performance," Sustainability, MDPI, vol. 11(21), pages 1-17, November.
  9. Wong, Christina W.Y. & Sancha, Cristina & Thomsen, Cristina Gimenez, 2017. "A national culture perspective in the efficacy of supply chain integration practices," International Journal of Production Economics, Elsevier, vol. 193(C), pages 554-565.
  10. Jia, Fu & Blome, Constantin & Sun, Hui & Yang, Yang & Zhi, Bangdong, 2020. "Towards an integrated conceptual framework of supply chain finance: An information processing perspective," International Journal of Production Economics, Elsevier, vol. 219(C), pages 18-30.
  11. Fan, Huan & Li, Gang & Sun, Hongyi & Cheng, T.C.E., 2017. "An information processing perspective on supply chain risk management: Antecedents, mechanism, and consequences," International Journal of Production Economics, Elsevier, vol. 185(C), pages 63-75.
  12. Tao, Zhibin & Chao, Jiaxiao, 2024. "Unlocking new opportunities in the industry 4.0 era, exploring the critical impact of digital technology on sustainable performance and the mediating role of GSCM practices," Innovation and Green Development, Elsevier, vol. 3(3).
  13. Liu, Bingbing, 2025. "How does digital transformation enhance enterprise technological innovation? Evidence from Chinese manufacturing listed companies," Technology in Society, Elsevier, vol. 82(C).
  14. Benzidia, Smail & Makaoui, Naouel & Bentahar, Omar, 2021. "The impact of big data analytics and artificial intelligence on green supply chain process integration and hospital environmental performance," Technological Forecasting and Social Change, Elsevier, vol. 165(C).
  15. Sreedevi, R. & Saranga, Haritha, 2017. "Uncertainty and supply chain risk: The moderating role of supply chain flexibility in risk mitigation," International Journal of Production Economics, Elsevier, vol. 193(C), pages 332-342.
  16. Matti Haverila & Jenny Carita Twyford & Nashwa Nader, 2025. "Building Sustainable Global Marketing Channels: Exploring the Role of Inter-Organizational Trust and Performance Metrics in the Age of Industry 4.0," Sustainability, MDPI, vol. 17(8), pages 1-22, April.
  17. Rajaguru, Rajesh & Matanda, Margaret Jekanyika & Verma, Prikshat, 2023. "Information system integration, forecast information quality and market responsiveness: Role of socio-technical congruence," Technological Forecasting and Social Change, Elsevier, vol. 186(PA).
  18. Paulraj, Antony & Anjum, Najam & Blome, Constantin, 2025. "Joint information sharing governance in buyer-supplier relationships: The role of partnership and monitoring in acquiring useful supplier innovations," International Journal of Production Economics, Elsevier, vol. 284(C).
  19. Büyüközkan, Gülçin & Tüfekçi, Gizem & Uztürk, Deniz, 2021. "Evaluating Blockchain requirements for effective digital supply chain management," International Journal of Production Economics, Elsevier, vol. 242(C).
  20. Pham Quang Huy & Vu Kien Phuc, 2025. "Does effectiveness of digital accounting system intensify sustainable business model innovation with mediating role of digital business ecosystem?," Journal of Innovation and Entrepreneurship, Springer, vol. 14(1), pages 1-41, December.
  21. Lui, Ariel K.H. & Lo, Chris K.Y. & Ngai, Eric W.T. & Yeung, Andy C.L., 2023. "A tough pill to swallow? The lessons learned from mandatory RFID adoption," International Journal of Production Economics, Elsevier, vol. 258(C).
  22. Li, Ying & Dai, Jing & Cui, Li, 2020. "The impact of digital technologies on economic and environmental performance in the context of industry 4.0: A moderated mediation model," International Journal of Production Economics, Elsevier, vol. 229(C).
  23. Ruangsriroj Thapanee & Suvittawat Adisak, 2021. "The Factors Influencing Value Creation of Halal Logistics Conceptual Framework Development," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 12(2), pages 1-15, August.
  24. Thamir Hamad Alaskar, 2025. "Integrated AI and Business Analytics for Sustaining Data-Driven and Technological Innovation: The Mediating Role of Integration Capabilities and Digital Platform," Sustainability, MDPI, vol. 17(19), pages 1-30, September.
  25. Kateryna Lysenko-Ryba & Dominik Zimon, 2021. "Customer Behavioral Reactions to Negative Experiences during the Product Return," Sustainability, MDPI, vol. 13(2), pages 1-14, January.
  26. Bata P. P. & Norman A. & Allen D., 2021. "Information Sharing Behaviour of Complex and Extended Organisations," International Journal of Business and Management, Canadian Center of Science and Education, vol. 15(11), pages 1-41, July.
  27. Marta Kadłubek & Eleftherios Thalassinos & Joanna Domagała & Sandra Grabowska & Sebastian Saniuk, 2022. "Intelligent Transportation System Applications and Logistics Resources for Logistics Customer Service in Road Freight Transport Enterprises," Energies, MDPI, vol. 15(13), pages 1-27, June.
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