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Consumer-brand relationships and brand loyalty in technology-mediated services

Citations

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Cited by:

  1. Wistedt, Ugné, 2024. "Consumer purchase intention toward POI-retailers in cross-border E-commerce: An integration of technology acceptance model and commitment-trust theory," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  2. Pantea Foroudi & Maria Palazzo & Karanikosova Sabina, 2023. "When Love Takes Over: Boosting Love Towards Airbnb Brand," Corporate Reputation Review, Palgrave Macmillan, vol. 26(4), pages 264-278, November.
  3. Pedro Cuesta-Valiño & Pablo Gutiérrez-Rodríguez & Cristina Loranca-Valle, 2021. "Sustainable Management of Sports Federations: The Indirect Effects of Perceived Service on Member’s Loyalty," Sustainability, MDPI, vol. 13(2), pages 1-24, January.
  4. repec:bcp:journl:v:10:y:2026:i:6:p:14459-14470 is not listed on IDEAS
  5. Kim, Junic, 2021. "Platform quality factors influencing content providers’ loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
  6. Lee Park, Camila & Fracarolli Nunes, Mauro, 2024. "Vegan luxury for non-vegan consumers: Impacts on brand trust and attitude towards the firm," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  7. Sharma, Piyush & Ueno, Akiko & Kingshott, Russel, 2021. "Self-service technology in supermarkets – Do frontline staff still matter?," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
  8. Kaatz, Christopher & Brock, Christian & Figura, Lilli, 2019. "Are you still online or are you already mobile? – Predicting the path to successful conversions across different devices," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 10-21.
  9. Hyesim Seo & Byoungho Ellie Jin, 2024. "Engaging in Fashion Take-Back Programs: The Role of Loyalty and Perceived Benefits from a Social Exchange Perspective," Sustainability, MDPI, vol. 16(22), pages 1-18, November.
  10. Hannah Huynh & Weronika Wojdyla & Colby Van Dyk & Ziyi Yang & Ting Chi, 2024. "Transparent Threads: Understanding How U.S. Consumers Respond to Traceable Information in Fashion," Sustainability, MDPI, vol. 16(12), pages 1-18, June.
  11. Jing Luan & Raffaele Filieri & Jie Xiao & Yue Sun, 2023. "Consumer–brand relationships and social distance: A construal level theory perspective," Post-Print hal-04779128, HAL.
  12. Shahid Nawaz & Yun Jiang & Faizan Alam & Muhammad Zahid Nawaz, 2020. "Role of Brand Love and Consumers’ Demographics in Building Consumer–Brand Relationship," SAGE Open, , vol. 10(4), pages 21582440209, December.
  13. Arditto, Luis & Cambra-Fierro, Jesús J. & Fuentes-Blasco, María & Jaraba, Ana Olavarría & Vázquez-Carrasco, Rosario, 2020. "“How does customer perception of salespeople influence the relationship? A study in an emerging economyâ€," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
  14. Fazal-e-Hasan, Syed Muhammad & Ahmadi, Hormoz & Mortimer, Gary & Grimmer, Martin & Kelly, Louise, 2018. "Examining the role of consumer hope in explaining the impact of perceived brand value on customer–brand relationship outcomes in an online retailing environment," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 101-111.
  15. L. Garekwe & S. J. Ferreira-Schenk & Zandri Dickason-Koekemoer, 2024. "Modelling Factors Influencing Bank Customers’ Readiness for Artificial Intelligent Banking Products," International Journal of Economics and Financial Issues, International Journal of Economics and Financial Issues, vol. 14(1), pages 73-84, January.
  16. Soren, Anup Anurag & Chakraborty, Shibashish, 2024. "Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  17. Catherine Njoki Chege & Kenneth Wanjau & Severina Nkirina, 2019. "Relationship between empathy dimension and customer satisfaction in the insurance industry in Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 8(6), pages 357-366, October.
  18. Santos-Vijande, María Leticia & Gómez-Rico, Mar & Molina-Collado, Arturo & Davison, Robert M., 2022. "Building user engagement to mhealth apps from a learning perspective: Relationships among functional, emotional and social drivers of user value," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
  19. Cho, Heetae & Chi, Christina & Chiu, Weisheng, 2020. "Understanding sustained usage of health and fitness apps: Incorporating the technology acceptance model with the investment model," Technology in Society, Elsevier, vol. 63(C).
  20. Takumi Kato & Nobu Takenaka & Rie Ito & Kazuki Nishiguchi, 2023. "Selection versus scale: Loyalty indices for brand management," Journal of Marketing Analytics, Palgrave Macmillan, vol. 11(4), pages 836-853, December.
  21. Guerreiro, João & Loureiro, Sandra Maria Correia, 2023. "I am attracted to my Cool Smart Assistant! Analyzing Attachment-Aversion in AI-Human Relationships," Journal of Business Research, Elsevier, vol. 161(C).
  22. Lova Rajaobelina & Isabelle Brun & Sandrine Prom Tep & Manon Arcand, 2018. "Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 23(3), pages 141-152, December.
  23. Kavita Sharma & Shveta Kalra, 2024. "Cognitive dissonance and mobile application continued use intentions: a thematic analysis," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 51(2), pages 213-231, June.
  24. Ronan de Kervenoael & Alexandre Schwob & Careen Chandra, 2020. "E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise," Post-Print hal-02780647, HAL.
  25. Alić Adi & Činjarević Merima & Agić Emir, 2020. "The role of brand image in consumer-brand relationships: similarities and differences between national and private label brands," Management & Marketing, Paradigm, vol. 15(1), pages 1-16, March.
  26. de Kervenoael, Ronan & Schwob, Alexandre & Chandra, Careen, 2020. "E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
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