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Leader-Member Exchange, Communication Frequency And Burnout

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  • L N Mr Graham
  • A. van Witteloostuijn

Abstract

In a field study of 128 middle-managers in similar roles but in different organizations within the UK public sector, we find that the quality of their leader-member exchange (LMX) relationship with their immediate supervisor is negatively related to the three dimensions of burnout. As hypothesized, LMX and communication frequency are found to interact in the prediction of emotional exhaustion. For low-quality LMX, the relationship between communication frequency and emotional exhaustion is positive with an increasingly steep upward slope as communication frequency increases. For high-quality LMX, the relationship is not as expected, but is curvilinear with an inverted U-shape. The findings support the importance of the social context of the workplace for the development and persistence of burnout. The results indicate that the quality of the relationship between employees and their manager in combination with the nature and the frequency of their interpersonal interactions are important factors for employee well-being. Furthermore, the study contributes to the literature on LMX by providing further support for the importance of LMX being dependent on how frequently employees and managers interact for a new and very important outcome of emotional exhaustion.

Suggested Citation

  • L N Mr Graham & A. van Witteloostuijn, 2010. "Leader-Member Exchange, Communication Frequency And Burnout," Working Papers 10-08, Utrecht School of Economics.
  • Handle: RePEc:use:tkiwps:1008
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    File URL: https://dspace.library.uu.nl/bitstream/handle/1874/275117/10-08.pdf
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    Cited by:

    1. Kangmin Lee, 2023. "Leader-Member Exchange, Supervisor Identification, and Unethical Pro-Supervisor Behavior: The Mediating Role of Supervisor Identification," SAGE Open, , vol. 13(3), pages 21582440231, September.
    2. Friederike Teetzen & Paul-Christian Bürkner & Sabine Gregersen & Sylvie Vincent-Höper, 2022. "The Mediating Effects of Work Characteristics on the Relationship between Transformational Leadership and Employee Well-Being: A Meta-Analytic Investigation," IJERPH, MDPI, vol. 19(5), pages 1-26, March.

    More about this item

    Keywords

    Leader-Member Exchange (LMX); Communication Frequency; Burnout;
    All these keywords.

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