IDEAS home Printed from https://ideas.repec.org/p/smo/dpaper/05nt.html
   My bibliography  Save this paper

Factors Influencing Student Satisfaction in Higher Education. The Case of a Georgian State University

Author

Listed:
  • Nino Tandilashvili

    (Ilia State University, Tbilisi, Georgia)

Abstract

With the increasing importance, higher education is considered as a major asset for any nation’s socio-economic and technological development. The quality of education offered by the higher education institutions directly impacts country’s performance. That is why, number of scientific researches and public reports and debates agrees on the importance of the quality management in higher education. There is also an important debate on a link between the service quality and students’ satisfaction. On the one hand, there is a logical dependence of the degree of satisfaction to the perceived quality. On the other hand, number of studies have also identified a link between students’ satisfaction and their loyalty. This study looks at the determinants of student satisfaction in Georgian Higher Education Institutions. With the objective to detect the main components of service quality influencing students’ satisfaction, the article uses HEdPERF as a measuring instrument of higher education service quality. Data is collected from 793 students of one of the largest universities of the country. An exploratory factor analysis six factors for the further examination. After scale development, a multiple regression analysis is used to test the research hypothesis. The results of the study show that the administrative factors are the most sensitive and have a positive influence on the students’ satisfaction. Also, there is a positive relation between academic programs and student’s satisfaction. The disproportionate attitude is observed between the importance of academic factors and satisfaction.

Suggested Citation

  • Nino Tandilashvili, 2019. "Factors Influencing Student Satisfaction in Higher Education. The Case of a Georgian State University," Proceedings of the 13th International RAIS Conference, June 10-11, 2019 05NT, Research Association for Interdisciplinary Studies.
    • Handle: RePEc:smo:dpaper:05nt
    as

    Download full text from publisher

    File URL: http://rais.education/wp-content/uploads/2019/07/05NT.pdf
    File Function: Full text
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Richard Herdlein & Emily Zurner, 2015. "Student Satisfaction, Needs, and Learning Outcomes," SAGE Open, , vol. 5(2), pages 21582440155, April.
    2. Susan Coleman, 2005. "The Impact of Human Capital Measures on Firm Performance: A Comparison by Gender, Race and Ethnicity," Journal of Entrepreneurial Finance, Pepperdine University, Graziadio School of Business and Management, vol. 10(2), pages 38-56, Summer.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Nguyen Thanh Nghia & Harwindar Singh & Thai Hong Thuy Khanh, 2021. "Determinants of student loyalty from service quality through their satisfaction in Bphram education - A proposed model," Technium Social Sciences Journal, Technium Science, vol. 25(1), pages 37-48, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sara Amoroso & Albert N. Link, 2018. "Under the AEGIS of knowledge-intensive entrepreneurship: employment growth and gender of founders among European firms," Small Business Economics, Springer, vol. 50(4), pages 899-915, April.
    2. Nino Tandilashvili, 2019. "Factors Influencing Student Satisfaction in Higher Education. The Case of a Georgian State University [Les facteurs influant la satisfaction des étudiants dans le système de l'éducation supérieure.," Post-Print hal-04366279, HAL.

    More about this item

    Keywords

    service quality; customer perception; student satisfaction; HEdPERF; higher education;
    All these keywords.

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:smo:dpaper:05nt. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Eduard David (email available below). General contact details of provider: http://rais.education/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.