IDEAS home Printed from https://ideas.repec.org/p/rug/rugwps/08-525.html
   My bibliography  Save this paper

Automatic Personalized Crew Rostering at Brussels Airlines

Author

Listed:
  • B. MAENHOUT
  • M. VANHOUCKE

Abstract

In 2007, Brussels Airlines encountered a chronic shortage of pilots leading to a high and unbalanced workload, dissatisfied pilots, and a high turnover rate. The crew rostering process of Brussels Airlines is characterized as a manual preferential fair share process. The successful application of an operations research model in a pilot study to automate the crew rostering process indicated that the developed decision support system is able to reduce the overtime hours, and hence the workload, with 88 percent. This lead to an estimated reduction in personnel costs of 1.8 million euro. Moreover, the system was able to improve the fairness measured by different performance indicators by more than 40 percent which significantly increased the pilots’ job satisfaction. These excellent results instigated the management of Brussels Airlines to use the developed software as a simulation and bargaining tool in their negotiations with the pilot union. A wide range of scenarios were tested in order to determine the appropriate mix of pilot rostering rules improving the pilot working conditions.

Suggested Citation

  • B. Maenhout & M. Vanhoucke, 2008. "Automatic Personalized Crew Rostering at Brussels Airlines," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 08/525, Ghent University, Faculty of Economics and Business Administration.
    • Handle: RePEc:rug:rugwps:08/525
    as

    Download full text from publisher

    File URL: http://wps-feb.ugent.be/Papers/wp_08_525.pdf
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Maenhout, Broos & Vanhoucke, Mario, 2010. "A hybrid scatter search heuristic for personalized crew rostering in the airline industry," European Journal of Operational Research, Elsevier, vol. 206(1), pages 155-167, October.

    More about this item

    Keywords

    Personnel Scheduling; Transportation;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rug:rugwps:08/525. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Nathalie Verhaeghe (email available below). General contact details of provider: https://edirc.repec.org/data/ferugbe.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.