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Emotional intelligence and tacit knowledge management in hospitality

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  • Avdimiotis, Spyros

Abstract

Several researchers stressed out the importance of tacit knowledge underlying the fact that it is a type of knowledge, almost impossible to articulate, codify and thus to transfer. Based on the argument of Avdimiotis (2016) that tacit knowledge could be acknowledged, acquired and transferred through employees’ behavioral patterns, the present paper seeks to associate emotions- as determinant factor of behavior- with tacit knowledge management in hospitality establishments. To prove the association a quantitative research was held on a stratified sample of 128 hotel employees in Northern Greece. The research model was based on Nonaka and Takeuchi (1995) SECI knowledge transfer model and Salovey and Mayer Emotional Intelligence model. Findings indicate that both Emotional Intelligence and Tacit knowledge are strongly associated, leading to the inference that E.I. is a structural element of tacit knowledge.

Suggested Citation

  • Avdimiotis, Spyros, 2019. "Emotional intelligence and tacit knowledge management in hospitality," MPRA Paper 98125, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:98125
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    References listed on IDEAS

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    1. Ige Pirnar & Sinem Kurtural & Melih Turkey, 2019. "Festivals and destination marketing: An application from Izmir City," Post-Print hal-02458450, HAL.
    2. Volgger, Michael & Pechlaner, Harald & Pichler, Sabine, 2017. "The practice of destination governance: A comparative analysis of key dimensions and underlying concepts," MPRA Paper 87886, University Library of Munich, Germany.
    3. Peter J. Lane & Michael Lubatkin, 1998. "Relative absorptive capacity and interorganizational learning," Post-Print hal-02311860, HAL.
    4. Chenini, Abderrahim & Touaiti, Mustapha, 2017. "Building Destination Loyalty Using Tourist Satisfaction and Destination Image: A Holistic Conceptual Framework," MPRA Paper 90639, University Library of Munich, Germany, revised 16 May 2018.
    5. Christou, Evangelos, 2013. "Exploring brand confusion through hotel adverts," MPRA Paper 98211, University Library of Munich, Germany.
    6. Pirnar, Ige & Kurtural, Sinem & Tutuncuoglu, Melih, 2019. "Festivals and destination marketing: An application from Izmir City," MPRA Paper 93520, University Library of Munich, Germany.
    7. Michael Volgger & Harald Pechlaner & Sabine Pichler, 2017. "The practice of destination governance: A comparative analysis of key dimensions and underlying concepts," Post-Print hal-02492809, HAL.
    8. Maximilian Chami & Gabriel Kaminyoge, 2019. "Closed House of Wonders museum: Implications to the tourism of Zanzibar Stone Town, UNESCO World Heritage Site," Post-Print hal-02458487, HAL.
    9. Spyros Avdimiotis, 2016. "Tacit Knowledge Management Within Hospitality Establishments: Revealing the Body of the Iceberg," International Journal of Knowledge Management (IJKM), IGI Global, vol. 12(3), pages 15-29, July.
    10. Chami, Maximilian & Kaminyoge, Gabriel, 2019. "Closed House of Wonders museum: Implications to the tourism of Zanzibar Stone Town, UNESCO World Heritage Site," MPRA Paper 93887, University Library of Munich, Germany.
    11. Daniel Z. Levin & Rob Cross, 2004. "The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer," Management Science, INFORMS, vol. 50(11), pages 1477-1490, November.
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    Cited by:

    1. Cem Işık & Ekrem Aydın & Tarik Dogru & Abdul Rehman & Rafael Alvarado & Munir Ahmad & Muhammad Irfan, 2021. "The Nexus between Team Culture, Innovative Work Behaviour and Tacit Knowledge Sharing: Theory and Evidence," Sustainability, MDPI, vol. 13(8), pages 1-21, April.

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    More about this item

    Keywords

    Tacit Knowledge; Emotional Intelligence; Hotel; and Human Resources Management;
    All these keywords.

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • D91 - Microeconomics - - Micro-Based Behavioral Economics - - - Role and Effects of Psychological, Emotional, Social, and Cognitive Factors on Decision Making

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