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Problem ostatniej mili – wyniki badań sklepów internetowych i konsumentów
[Last mile problem – results of on-line stores and customers research]


  • Chodak, Grzegorz
  • Łęczek, Justyna


This article presents the last mile problem occurring in e-commerce. In the first part of the article we discusses the area of delivery to the customer. Next, we present the causes of the last mile problem, and we characterize the costs of dealing with this issue. In the next part the classification methods to solve the last mile problem are presented, including the solutions available in Poland. The next part of the article presents the results of research carried out in 480 Polish online stores concerning the lead time and shipping forms. The last part of the article presents the survey results of online shoppers, addressing the problems of goods delivery, in particular collection delivery points.

Suggested Citation

  • Chodak, Grzegorz & Łęczek, Justyna, 2014. "Problem ostatniej mili – wyniki badań sklepów internetowych i konsumentów [Last mile problem – results of on-line stores and customers research]," MPRA Paper 68851, University Library of Munich, Germany, revised Aug 2014.
  • Handle: RePEc:pra:mprapa:68851

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    References listed on IDEAS

    1. Chodak, Grzegorz & Latus, Łukasz & Prałat, Ewa, 2010. "Analiza dystrybucji w sklepach internetowych [Analysis of Distribution in Internet Shops]," MPRA Paper 34701, University Library of Munich, Germany.
    2. Chodak, Grzegorz, 2013. "Metody dostarczania towarów przez polskie sklepy internetowe – wyniki badań [Methods of Order Deliveries in Polish E-shops - Results of Research]," MPRA Paper 53288, University Library of Munich, Germany, revised May 2013.
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    More about this item


    last mile problem; logistics; e-commerce; on-line stores;

    JEL classification:

    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics


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