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The human resource related activities and quality function deployment


  • Bojadziev, Marjan
  • Bocevska, Kristina


The idea of paper is to explore the function of HR department, but from standpoint of service quality provided by HR department. The service quality for the department mentioned above, within the organization, will be presented as category, depending from a couple of factors including the type of business, the level of organizational development in terms of organization lifecycle, the range or organization, etc. The HR function that will be a subject of research and evaluation, but in terms of service quality level provided to the employees will include training and developed activities, career development, and then performance appraisal system and compensation as well. The research will have to answer the question of how the quality for HR function are (no)related with other factors, and from that sense, the usage of the paper is expected to be put in function when design internal processes related with HR function; as well as to be foreseen the possible problem that may occur in organization regarding the independent categorization as of type of business etc.

Suggested Citation

  • Bojadziev, Marjan & Bocevska, Kristina, 2009. "The human resource related activities and quality function deployment," MPRA Paper 43677, University Library of Munich, Germany.
  • Handle: RePEc:pra:mprapa:43677

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    More about this item


    HR functions; HR quality; Job Performance;

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity


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