Local Public Management: A Spanish Case Study Based on Image Strategy
The control is one of the factors that can contribute to the success of any organization. In this paper, research for one of the most important control types is presented: the management and evaluation of the local public policies. The research determines citizen satisfaction with local services of a public organization; and, also the criteria, analysis and prescriptions of a different group of experts. Application of this research to a significantly sized municipal results in a descriptive, explicative and prescriptive model system being offered that will greatly assist those responsible at the moment in which they formulate or reformulate performance level tests of services, social events, programs and policies.
|Date of creation:||15 Dec 2009|
|Contact details of provider:|| Postal: Ludwigstraße 33, D-80539 Munich, Germany|
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- Luis C. Ortigueira, 2007. "A Systems Approach to Public Policies," Working Papers 07.01, Universidad Pablo de Olavide, Department of Business Administration.
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