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ICT Governance: Towards Federalized Structure and Solution

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  • Connelly, John

Abstract

The ICT (Information and Communication Technology) Governance means actively identifying the service needs of the Government and her customers and to focus on planning and delivering these services to meet availability, performance, and security requirements. It also aims at managing service level agreements to meet agreed-upon security, quality and cost targets. Successful operation of an ICT unit of the government would require it to be fully integrated with the complete lifecycle of Government’s processes, improving service quality and Government agility. The paper identifies appropriate international standards for ICT Governance, and ICT Management around which solutions for ICT governance should be built.

Suggested Citation

  • Connelly, John, 2008. "ICT Governance: Towards Federalized Structure and Solution," MPRA Paper 12365, University Library of Munich, Germany.
  • Handle: RePEc:pra:mprapa:12365
    as

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    File URL: https://mpra.ub.uni-muenchen.de/12365/1/MPRA_paper_12365.pdf
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    References listed on IDEAS

    as
    1. Sharma, Chanchal Kumar, 2003. "The Federal Approach to FiscalDecentralisation: Conceptual Contours for Policy Makers," MPRA Paper 178, University Library of Munich, Germany, revised May 2005.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    ict; governance; management; service delivery;

    JEL classification:

    • H80 - Public Economics - - Miscellaneous Issues - - - General

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