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Retrospective Experiential Learning Theory and its Impact on Countering Social Exclusion in Ecotourism

Author

Listed:
  • Mathew, C. D.
  • Aithal, Sreeramana

Abstract

Retrospective Experiential Learning (REL) is an instrument for regularising and normalising the guiding experience of the guides. Ultimately it results in routinising the very rare excellent service that happened earlier. In this paper, the Retrospective Experiential Learning test is carried out at Thenmala and PTR concerning Client Associations Management. Guides have been asked to reminisce their good experiences in connection with tourism services. REL has contributed towards enhanced service quality. The empirical study shows that REL can produce results. It has been found that concentrated REL strategy is not applicable to the two destinations. Here, the tourists who are assessed in connection with implementing new ideas told that they would prefer intuitive, imaginative, creative, participative, and idea generating environment to enjoy eco-tourism with local tourist guides rather than a rigid bureaucratic environment. The paper focuses on the impact of REL on service quality in ecotourism sector. The discussions are directed towards improving service quality and its impact on social exclusion.

Suggested Citation

  • Mathew, C. D. & Aithal, Sreeramana, 2020. "Retrospective Experiential Learning Theory and its Impact on Countering Social Exclusion in Ecotourism," MPRA Paper 101750, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:101750
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    File URL: https://mpra.ub.uni-muenchen.de/101750/1/MPRA_paper_101750.pdf
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    References listed on IDEAS

    as
    1. Agor, Weston H., 1986. "How top executives use their intuition to make important decisions," Business Horizons, Elsevier, vol. 29(1), pages 49-53.
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    Cited by:

    1. Mathew, C. D. & Aithal, Sreeramana, 2020. "Behaviour Modification Model for Improving Social Capital and Fostering Eclectic Theories of Economics," MPRA Paper 101752, University Library of Munich, Germany.

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    More about this item

    Keywords

    REL; Customer satisfaction; Service quality; Local guides; PTR; Thenmala;
    All these keywords.

    JEL classification:

    • O1 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development
    • O4 - Economic Development, Innovation, Technological Change, and Growth - - Economic Growth and Aggregate Productivity
    • Q5 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics

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