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Retention Strategies in a Switching Cost Model

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Abstract

With the developments in technology, fi rms can gather information about consumers´ purchase history which can be use to price discrimination accordingly. This type of price discrimination is designed in economic literature as Behaviour-Based Price Discrimination (BBPD) or dynamic pricing. This work is motivated by a recent report of the UK regulator for the communication markets (Ofcom (2010)), that raises concerns about the competitive and welfare effects of retention strategies. The aim of this paper is to analyze the effects of BBPD where firms apply retention strategies under a switching costs approach considering asymmetry on the switching costs of consumers (consumers have different switching costs) and the existence of a dominant fi rm.

Suggested Citation

  • Andreia Amorim & Rosa-Branca Esteves, 2016. "Retention Strategies in a Switching Cost Model," NIPE Working Papers 10/2016, NIPE - Universidade do Minho.
  • Handle: RePEc:nip:nipewp:10/2016
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    References listed on IDEAS

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    1. Esteves, Rosa-Branca, 2010. "Pricing with customer recognition," International Journal of Industrial Organization, Elsevier, vol. 28(6), pages 669-681, November.
    2. Drew Fudenberg & Jean Tirole, 2000. "Customer Poaching and Brand Switching," RAND Journal of Economics, The RAND Corporation, vol. 31(4), pages 634-657, Winter.
    3. Esteves, Rosa-Branca & Reggiani, Carlo, 2014. "Elasticity of demand and behaviour-based price discrimination," International Journal of Industrial Organization, Elsevier, vol. 32(C), pages 46-56.
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    7. Rosa-Branca Esteves, 2014. "Price Discrimination with Private and Imperfect Information," Scandinavian Journal of Economics, Wiley Blackwell, vol. 116(3), pages 766-796, July.
    8. Chen, Yuxin & Zhang, Z. John, 2009. "Dynamic targeted pricing with strategic consumers," International Journal of Industrial Organization, Elsevier, vol. 27(1), pages 43-50, January.
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