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Perceived Quality of Information Systems and Logistics Performance: A Behavioral Approach in the Moroccan Pharmaceutical Sector
[Qualité perçue des systèmes d'information et performance logistique : une approche comportementale appliquée au secteur pharmaceutique marocain]

Author

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  • Abdelaaziz Lekbich

    (FSJES Agadir, Université Ibn Zohr = Ibn Zohr University [Agadir])

Abstract

In a context of increasing digitalization of supply chains, this research investigates the impact of perceived information system (IS) quality on logistics performance in the Moroccan pharmaceutical sector. Adopting a behavioral approach, the study incorporates organizational factors (training, user participation, managerial support), usage dimensions (system use and user satisfaction), and a subjective assessment of IS quality. Based on a sample of 279 IS users from 67 organizations, the data were analyzed using the PLS-SEM method. Findings confirm that logistics performance is significantly influenced by perceived IS quality, which itself is built through usage and satisfaction. A key methodological contribution of this study lies in the modeling of "system use" as a formative second-order construct, composed of four operational dimensions. The study highlights the crucial role of human and organizational factors in shaping IS appropriation and enhancing performance in logistics environments. Keywords: Information systems, Perceived quality, Logistics performance, Behavioral approach, pharmaceutical sector, PLS-SEM modeling Classification JEL : M15, L65, M11, L86 Paper type: Empirical Research

Suggested Citation

  • Abdelaaziz Lekbich, 2025. "Perceived Quality of Information Systems and Logistics Performance: A Behavioral Approach in the Moroccan Pharmaceutical Sector [Qualité perçue des systèmes d'information et performance logistique ," Post-Print hal-05226207, HAL.
    • Handle: RePEc:hal:journl:hal-05226207
    DOI: 10.5281/zenodo.16963287
    Note: View the original document on HAL open archive server: https://hal.science/hal-05226207v1
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    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • L65 - Industrial Organization - - Industry Studies: Manufacturing - - - Chemicals; Rubber; Drugs; Biotechnology; Plastics
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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