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Customers involvement and firm absorptive capacity in radical innovation: The case of technological spin-offs

Author

Listed:
  • Laurent Scaringella

    (ESC [Rennes] - ESC Rennes School of Business)

  • Raymond Miles
  • Yann Truong

Abstract

This study investigates how the absorptive capacity of scientific spin-offs affects the benefits and challenges of customer involvement in the development of radical innovations. We conducted 36 interviews in 3 spin-offs over 4 years to collect data regarding customer involvement in the development of radical innovations. The findings show the importance of spin-offs developing both potential and realized absorptive capacities to internalize customer knowledge and technology emergence awareness and to simultaneously offset customers' lack of technical knowledge in formulating their needs. Both market and technical knowledge appeared to be important for spin-offs, and these were available from both customers and the parent research center. The findings' main implication is spin-offs need a blending capability to balance between (1) market and technical knowledge, (2) market-pull and technology-push approaches, (3) the involvement of customers and parent research centers, and (4) potential and realized absorptive capacities. This study contributes a conceptual framework on the blending capability of customer involvement in the development of radical innovations and a set of propositions for future research.

Suggested Citation

  • Laurent Scaringella & Raymond Miles & Yann Truong, 2017. "Customers involvement and firm absorptive capacity in radical innovation: The case of technological spin-offs," Post-Print hal-02003319, HAL.
    • Handle: RePEc:hal:journl:hal-02003319
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    Citations

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    Cited by:

    1. Samuel Amponsah Odei & Jan Stejskal & Viktor Prokop, 2021. "Understanding territorial innovations in European regions: Insights from radical and incremental innovative firms," Regional Science Policy & Practice, Wiley Blackwell, vol. 13(5), pages 1638-1660, October.
    2. Vlačić, Ernest & Dabić, Marina & Daim, Tugrul & Vlajčić, Davor, 2019. "Exploring the impact of the level of absorptive capacity in technology development firms," Technological Forecasting and Social Change, Elsevier, vol. 138(C), pages 166-177.
    3. Guckenbiehl, Peter & Corral de Zubielqui, Graciela & Lindsay, Noel, 2021. "Knowledge and innovation in start-up ventures: A systematic literature review and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
    4. Silvia Martelo-Landroguez & Gema Albort-Morant & Antonio L. Leal-Rodríguez & Belén Ribeiro-Soriano, 2018. "The Effect of Absorptive Capacity on Green Customer Capital under an Organizational Unlearning Context," Sustainability, MDPI, vol. 10(1), pages 1-20, January.
    5. Messina, Lisa & Miller, Kristel & Galbraith, Brendan & Hewitt-Dundas, Nola, 2022. "A recipe for USO success? Unravelling the micro-foundations of dynamic capability building to overcome critical junctures," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    6. Haessler, Philipp & Giones, Ferran & Brem, Alexander, 2023. "The who and how of commercializing emerging technologies: A technology-focused review," Technovation, Elsevier, vol. 121(C).

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