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Affective trust in buyer-seller relationships: a two-dimensional scale

Author

Listed:
  • Houcine Akrout
  • Mbaye Fall Diallo

    (LSMRC - Lille School of Management Research Center - ULR 4112 - SKEMA Business School - Université de Lille)

  • Wafa Akrout
  • Jean-Louis Chandon

    (AMU IAE - Institut d'Administration des Entreprises (IAE) - Aix-en-Provence - AMU - Aix Marseille Université, CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon)

Abstract

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Suggested Citation

  • Houcine Akrout & Mbaye Fall Diallo & Wafa Akrout & Jean-Louis Chandon, 2016. "Affective trust in buyer-seller relationships: a two-dimensional scale," Post-Print hal-01794429, HAL.
    • Handle: RePEc:hal:journl:hal-01794429
    DOI: 10.1108/JBIM-11-2014-0223
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    Cited by:

    1. Nyamrunda, Frank Charles & Freeman, Susan, 2021. "Strategic agility, dynamic relational capability and trust among SMEs in transitional economies," Journal of World Business, Elsevier, vol. 56(3).
    2. Rajeev Kumra & Praveen Kumar Sharma, 2022. "Mediating role of trust in the impact of perceived empathy and customer orientation on intention to continue relationship in Indian banks," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 27(4), pages 372-386, December.

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