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Developing an instrument for measuring TQM implementation in a Chinese context

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  • Zhang, Z.

    (Groningen University)

Abstract

From an extensive review of the literature of total quality management (TQM), eleven constructs of TQM implementation were identified. An instrument measuring these constructs was developed. The reliability and validity of the instrument were tested and validated using data from 212 Chinese manufacturing companies. Various methods were employed for this test and validation. Comparisons between this instrument and the three other quality management instruments were made. It was concluded finally that the instrument presented in this paper was reliable and valid. Researchers will be able to use this instrument for developing quality management theory. Industrial practitioners will be able to use this instrument to evaluate their TQM implementation so as to target improvement areas.

Suggested Citation

  • Zhang, Z., 1999. "Developing an instrument for measuring TQM implementation in a Chinese context," Research Report 99A48, University of Groningen, Research Institute SOM (Systems, Organisations and Management).
    • Handle: RePEc:gro:rugsom:99a48
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    File URL: http://irs.ub.rug.nl/ppn/190869704
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    Cited by:

    1. Shelash, Mohammad & Sulieman, Ibraheem, 2011. "Human resource management practices in ZAIN cellular communications company operating in Jordan," Perspectives of Innovations, Economics and Business (PIEB), Prague Development Center (PRADEC), vol. 8(2), pages 1-9, August.
    2. Esmael Tabouli & Nasser Habtoor & Mohammad Nashief S., 2016. "The Impact of Human Resources Management on Employee Performance: Organizational Commitment Mediator Variable," Asian Social Science, Canadian Center of Science and Education, vol. 12(9), pages 176-176, September.
    3. Sulieman Ibraheem Shelash Mohammad, 2011. "Human Resource Management Practices In Zain Cellular Communications Company Operating In Jordan," Perspectives of Innovation in Economics and Business (PIEB), Prague Development Center, vol. 8(2), pages 26-34, August.
    4. Boon, Ooi Keng & Safa, Mohammad Samaun & Arumugam, Veeri, 2006. "TQM practices and affective commitment: a case of Malaysian semiconductor packaging organizations," MPRA Paper 10864, University Library of Munich, Germany.

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