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La régie des services informatiques : Le rôle de la mesure et des compétences dans les décisions d'impartition

Listed author(s):
  • Benoit A. Aubert
  • Michel Patry
  • Suzanne Rivard
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    In order to cope with an increasingly difficult environment, organizations adopt more efficient and more flexible structures. These structures include delocation, divestment, strategic alliances and even the virtual organization. These modifications often seek to centre the organization on its core competencies. Many strategic alliances follow this logic. Organizations choose a partner in order to use its distinctive competencies and to maximize the use of their own competencies. In this line of reasoning, information systems (IS) outsourcing is seen as a divestment of activities that are not at the core of the organization's operations. Results presented in this paper, based on a survey of 641 Canadian firms, support this trend. They also show the importance of precise and enforceable measures in managing outsourcing contracts. Les organisations tendent de plus en plus à se recentrer sur les activités liées à leurs compétences de base. Ce faisant. elles cèdent un nombre croissant d'activités à des fournisseurs. Ce phénomène est remarquable dans le secteur informatique. L'établissement de ces contrats d'impartition pose toutefois des contraintes, notamment quant à la mesurabilité des activités imparties. Cette étude vérifie ce phénomène de recentrage et l'importance des problèmes de mesure des activités dans le secteur informatique.

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    Paper provided by CIRANO in its series CIRANO Working Papers with number 97s-04.

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    Length: 16 pages
    Date of creation: 01 Feb 1997
    Handle: RePEc:cir:cirwor:97s-04
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    1. Marcel Boyer, 1997. "Competition and Access in Telecoms: ECPR, Global Price Cap, and Auctions," CIRANO Working Papers 97s-03, CIRANO.
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