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A procedural model for exoskeleton implementation in intralogistics

In: Data Science and Innovation in Supply Chain Management: How Data Transforms the Value Chain. Proceedings of the Hamburg International Conference of Logistics (HICL), Vol. 29

Author

Listed:
  • Feldmann, Carsten
  • Kaupe, Victor
  • Lucas, Martin

Abstract

Purpose: Exoskeletons are robotic devices worn on the human body which mechanically support the operator's muscle skeleton. This study answers the following research question: Given insights drawn from a comprehensive literature analysis and two case studies which concern success factors for deployment projects, how can a systematic procedural model be used to support exoskeleton implementations in intralogistics? Methodology: This study follows the design-science research process developed by Peffers et al. (2006). The research gap was identified based on a systematic and comprehensive review of literature which reflects the current state of research. Insights gained via this process were compared with empirical data from pilot installations at two case companies: a Swedish market leader in the furniture industry and a leading German coatings manufacturer. Findings: A procedural model was designed to systematically consider success factors for an implementation which involves (1) workplace context; (2) human context and exoskeleton selection; (3) economic context; (4) pilot testing, evaluation, and maintenance; (5) deployment and training; and (6) go-live and support. It addresses technical, commercial, and social domains. The latter is critical to success, as it ensures staff acceptance. Originality: Exoskeletons can contribute to solving challenges such as demographic transitions and skills shortages in logistics. The procedural model closes a research gap from a scientific perspective and enables practitioners to exploit the potentials of successful exoskeleton introduction. Case studies in two different branches ensure practical relevance and significantly expand the state of research regarding the efficient achievement of implementation goals.

Suggested Citation

  • Feldmann, Carsten & Kaupe, Victor & Lucas, Martin, 2020. "A procedural model for exoskeleton implementation in intralogistics," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Blecker, Thorsten & Ringle, Christian M. (ed.), Data Science and Innovation in Supply Chain Management: How Data Transforms the Value Chain. Proceedings of the Hamburg International Conference of Lo, volume 29, pages 113-151, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
    • Handle: RePEc:zbw:hiclch:228919
    DOI: 10.15480/882.3113
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    References listed on IDEAS

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    1. Sebastian Morris, 2022. "Introduction," India Studies in Business and Economics, in: Macroeconomic Policy in India Since the Global Financial Crisis, chapter 0, pages 1-21, Springer.
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    Cited by:

    1. Krakau, Jan & Feldmann, Carsten & Kaupe, Victor, 2021. "Robotic process automation in logistics: Implementation model and factors of success," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Jahn, Carlos & Kersten, Wolfgang & Ringle, Christian M. (ed.), Adapting to the Future: Maritime and City Logistics in the Context of Digitalization and Sustainability. Proceedings of the Hamburg International Conf, volume 32, pages 219-256, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
    2. Kaupe, Victor & Feldmann, Carsten & Wagner, Heiko, 2021. "Exoskeletons: Productivity and ergonomics in logistics:a systematic review," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Ringle, Christian M. & Blecker, Thorsten (ed.), Adapting to the Future: How Digitalization Shapes Sustainable Logistics and Resilient Supply Chain Management. Proceedings of the Hamburg Internationa, volume 31, pages 527-561, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.

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