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The Future of Customer Xperience Leadership

In: Customer Xperience Leadership A Blueprint to Maximize Performance

Author

Listed:
  • Chezy Ofir
  • Nadav Goldschmidt

Abstract

The COVID-19 pandemic has reminded us that what is working great today might become inept tomorrow. It also reminded us that being customer-centric and delivering great experiences is a winning formula under any conditions. Customer-centric companies can quickly change and adapt to new customer needs, new situations, and new norms. The strong relationships built with customers enable those companies to keep their business afloat under any circumstances…

Suggested Citation

  • Chezy Ofir & Nadav Goldschmidt, 2024. "The Future of Customer Xperience Leadership," World Scientific Book Chapters, in: Customer Xperience Leadership A Blueprint to Maximize Performance, chapter 15, pages 253-258, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789811264092_0015
    as

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    More about this item

    Keywords

    Customer Experience; Service-Leadership; Service-Related Technology (IOT; AI; AR); Hyper-Personalization; Customer Profitability; Measuring Experiences; Customer Journey; Customer Analytics; Human-experience; Self-Service;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

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