Dealing with a Difficult Employee

Jacqueline is a client lead for a large advertising company. She recently won a new business, and it’s a lucrative one, accounting for 20% of the company’s sales quota for the year. In other words, they are a very important client, and Jacqueline can’t afford to lose the account. But already the client has a beef with Jacqueline’s project team. Missing deadlines. Shoddy work. The only thing that’s consistent about the project team is delivering too little, too late. What alarms Jacqueline most is their feedback about the project manager. The project manager has been firing off rude emails to the client at 2 a.m. The client has tried to give him feedback directly, but he dismisses it. The project manager has a habit of talking down at the client and not taking their inputs seriously. Turns it into a joke, dripping with sarcasm, and then laughs it off as if the conversation never happened. Blissfully unaware that his behavior irritated people…