IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-3-032-12968-0_72.html

From Inspection to Integrated Improvement: Reframing Quality Governance Through Person-Centred and Participatory Care in Europe

In: Strategic Innovative Marketing and Tourism

Author

Listed:
  • Triantafyllia Koletsa

    (University of West Attica)

  • Georgios Pierrakos

    (University of West Attica)

  • Aspasia Goula

    (University of West Attica)

  • Niki Kyriakidou

    (Leeds Beckett University)

  • Anastasios Sepetis

    (University of West Attica)

Abstract

Quality in social care is increasingly seen as a dynamic, participatory process based on dignity, autonomy, safety, and user-defined outcomes. Traditional inspection-led models no longer meet the complex, diverse, and ethical demands of today’s societies. This paper examines a shift in quality governance through a comparative study of four leading European agencies: HIQA (Ireland), the Care Inspectorate (Scotland), the Care Quality Commission (England), and Zorginstituut Nederland (Netherlands). These were selected for their institutional maturity and their innovative, systemic approaches to quality assurance. Drawing on documentary analysis and thematic synthesis, the study shows how these bodies move from rule-based oversight to person-centred, co-produced quality improvement. Despite varying legal frameworks, all embed user participation, integrate lived experience into regulation, and use outcome-based tools, such as patient-reported outcome measures (PROMs) and value-based benchmarking. Quality is reframed not as a technical metric but as a relational and ethical responsibility. The paper argues that this evolving model aligns with guidance from the Organisation for Economic Co-operation and Development (OECD) and the European Social Network, offering insights for national reforms that seek inclusive, rights-based, and responsive care systems.

Suggested Citation

  • Triantafyllia Koletsa & Georgios Pierrakos & Aspasia Goula & Niki Kyriakidou & Anastasios Sepetis, 2026. "From Inspection to Integrated Improvement: Reframing Quality Governance Through Person-Centred and Participatory Care in Europe," Springer Proceedings in Business and Economics, in: Androniki Kavoura & Ulrike Gretzel & Vasiliki Vrana (ed.), Strategic Innovative Marketing and Tourism, pages 665-673, Springer.
    • Handle: RePEc:spr:prbchp:978-3-032-12968-0_72
    DOI: 10.1007/978-3-032-12968-0_72
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Keywords

    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-3-032-12968-0_72. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.