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Tourism and Contact Tracing Apps in the COVID-19 Era

In: Culture and Tourism in a Smart, Globalized, and Sustainable World

Author

Listed:
  • Agisilaos Konidaris

    (Ionian University)

  • Ourania Stellatou

    (Ionian University)

  • Spyros E. Polykalas

    (Ionian University)

  • Vicky Katsoni

    (University of West Attica)

Abstract

The COVID-19 pandemic brought major changes to humanity in a very short period of time. Things that had been established for years no longer apply and a “new normal” has been abruptly introduced into people's lives. At a time when the global tourism industry is struggling to restart, this paper looks at how tourism destinations around the world could benefit by adopting contact tracing applications. The authors argue for a contact tracing application implementation in tourism and propose possible improvements to the Apple/Google implementation of the Exposure Notification System. These improvements include a notification feedback mechanism that will potentially improve the validity of future notifications and a built-in global COVID-19 information feature. Findings acquired through a survey conducted in Greece are analyzed with the aim to investigate whether a contact tracing app is considered useful by the public, tourism destinations and local health authorities.

Suggested Citation

  • Agisilaos Konidaris & Ourania Stellatou & Spyros E. Polykalas & Vicky Katsoni, 2021. "Tourism and Contact Tracing Apps in the COVID-19 Era," Springer Proceedings in Business and Economics, in: Vicky Katsoni & Ciná van Zyl (ed.), Culture and Tourism in a Smart, Globalized, and Sustainable World, pages 279-294, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-72469-6_18
    DOI: 10.1007/978-3-030-72469-6_18
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    More about this item

    Keywords

    COVID-19; Contact tracing apps; Exposure notification system; Tourism; Smartphones;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • Z38 - Other Special Topics - - Tourism Economics - - - Policy

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