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Organizational Culture and Business Performance in Tourism and Hospitality Industry: The Case of a Luxury Tourist Resort

In: Cultural and Tourism Innovation in the Digital Era

Author

Listed:
  • Georgia Robaki

    (Hellenic Open University)

  • Alkistis Papaioannou

    (Hellenic Open University)

  • George Yfantidou

    (Democritus University of Thrace)

  • Anna Kourtesopoulou

    (Hellenic Open University)

  • Antonios Dalakis

    (Democritus University of Thrace)

Abstract

The primary objectives of this research were to determine: (a) whether the organizational culture (OC) is implemented in a luxury tourist resort, (b) the relationship between the OC factors and the business performance [managers’ satisfaction regarding certain Key Performance Indicators (KPIs)] of the luxury tourist resort. To examine the purpose of this quantitative study design, descriptive statistics and Spearman correlation were used. A sample of 166 full-time staff of the luxury tourist resort, were surveyed using 39 items in a questionnaire. The results suggested that the OC is implemented to a great extent by the luxury tourist resort while there was a strong and positive relationship between OC and business performance of the luxury tourist resort (managers satisfaction regarding certain KPIs). This study may help tourism managers to further understand OC.

Suggested Citation

  • Georgia Robaki & Alkistis Papaioannou & George Yfantidou & Anna Kourtesopoulou & Antonios Dalakis, 2020. "Organizational Culture and Business Performance in Tourism and Hospitality Industry: The Case of a Luxury Tourist Resort," Springer Proceedings in Business and Economics, in: Vicky Katsoni & Thanasis Spyriadis (ed.), Cultural and Tourism Innovation in the Digital Era, pages 533-542, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-36342-0_41
    DOI: 10.1007/978-3-030-36342-0_41
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    More about this item

    Keywords

    Organizational culture; Tourism and hospitality industry; Luxury tourist resort; Business performance;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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