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Value Sensitive Design of Complex Product Systems

In: Policy Practice and Digital Science

Author

Listed:
  • Andreas Ligtvoet

    (Delft University of Technology)

  • Geerten de Kaa

    (Delft University of Technology)

  • Theo Fens

    (Delft University of Technology)

  • Cees Beers

    (Delft University of Technology)

  • Paulier Herder

    (Delft University of Technology)

  • Jeroen den Hoven

    (Delft University of Technology)

Abstract

We increasingly understand technical artefacts as components of complex product systems. These systems are designed, built, maintained, and deprecated by stakeholders with different interests. To maintain interoperability between components, standards are being developed. The standardisation process itself is, however, also influenced by different stakeholders. In this chapter, we argue that a full, comprehensive overview of all relevant components of a system is increasingly difficult. The natural response to complex problems is to delve into details. We suggest that an opposite move towards a more abstract approach can be fruitful. We illustrate this by describing the development of smart meters in the Netherlands. A more explicit focus on the values that play a role for different stakeholders may avoid fruitless detours in the development of technologies. Policymakers would do well by not only addressing functional requirements but also taking individual and social values into consideration.

Suggested Citation

  • Andreas Ligtvoet & Geerten de Kaa & Theo Fens & Cees Beers & Paulier Herder & Jeroen den Hoven, 2015. "Value Sensitive Design of Complex Product Systems," Public Administration and Information Technology, in: Marijn Janssen & Maria A. Wimmer & Ameneh Deljoo (ed.), Policy Practice and Digital Science, edition 127, chapter 8, pages 157-176, Springer.
    • Handle: RePEc:spr:paitcp:978-3-319-12784-2_8
    DOI: 10.1007/978-3-319-12784-2_8
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    Citations

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    Cited by:

    1. Christine Milchram & Geerten Van de Kaa & Neelke Doorn & Rolf Künneke, 2018. "Moral Values as Factors for Social Acceptance of Smart Grid Technologies," Sustainability, MDPI, vol. 10(8), pages 1-23, August.
    2. Milchram, Christine & Hillerbrand, Rafaela & van de Kaa, Geerten & Doorn, Neelke & Künneke, Rolf, 2018. "Energy Justice and Smart Grid Systems: Evidence from the Netherlands and the United Kingdom," Applied Energy, Elsevier, vol. 229(C), pages 1244-1259.
    3. de Wildt, Tristan E. & Boijmans, Anne R. & Chappin, Emile J.L. & Herder, Paulien M., 2021. "An ex ante assessment of value conflicts and social acceptance of sustainable heating systems," Energy Policy, Elsevier, vol. 153(C).
    4. Mouter, Niek & de Geest, Auke & Doorn, Neelke, 2018. "A values-based approach to energy controversies: Value-sensitive design applied to the Groningen gas controversy in the Netherlands," Energy Policy, Elsevier, vol. 122(C), pages 639-648.

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