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Review of Australia's Consumer Policy Framework


  • Productivity Commission


While Australia's consumer policy framework has considerable strengths, parts of it require an overhaul. The current division of responsibility for the framework between the Australian and State and Territory Governments leads to variable outcomes for consumers, added costs for businesses and a lack of responsiveness in policy making. There are gaps and inconsistencies in the policy and enforcement tool kit and weaknesses in redress mechanisms for consumers. These problems will make it increasingly difficult to respond to rapidly changing consumer markets, meaning that the associated costs for consumers and the community will continue to grow. Addressing these problems will have significant direct benefits for consumers. Also, by better engaging and empowering consumers and furthering the development of nationally competitive markets, reform will enhance productivity and innovation.

Suggested Citation

  • Productivity Commission, 2008. "Review of Australia's Consumer Policy Framework," Inquiry Reports, Productivity Commission, Government of Australia, number 45.
  • Handle: RePEc:ris:prodir:45
    Note: 84 pages - summary. This inquiry report was released in two volumes on 8 May 2008. Volume 1 contains the Terms of Reference for the inquiry, Key Points, Summary and Recommendations, and Volume 2 contains the chapters and appendices. Volume 2 is available from

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    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. Jonathan Pincus, 2014. "Public Choice Theory had Negligible Effect on Australian Microeconomic Policy, 1970s to 2000s," History of Economics Review, Taylor & Francis Journals, vol. 59(1), pages 82-93, January.
    2. J. M. Paterson & E. Bant, 2021. "Should Australia Introduce a Prohibition on Unfair Trading? Responding to Exploitative Business Systems in Person and Online," Journal of Consumer Policy, Springer, vol. 44(1), pages 1-19, March.

    More about this item


    business regulation; consumer education; consumer protection; consumers; goods and services;
    All these keywords.

    JEL classification:

    • H - Public Economics
    • K - Law and Economics


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