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The DNA of Customer Experience

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  • Colin Shaw

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Suggested Citation

  • Colin Shaw, 2007. "The DNA of Customer Experience," Palgrave Macmillan Books, Palgrave Macmillan, number 978-0-230-21081-3, September.
    • Handle: RePEc:pal:palbok:978-0-230-21081-3
    DOI: 10.1057/9780230210813
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    Cited by:

    1. Taþkýn Dirsehan, 2012. "Analyzing Museum Visitor Experiences and Post Experience Dimensions Using SEM," Bogazici Journal, Review of Social, Economic and Administrative Studies, Bogazici University, Department of Economics, vol. 26(1), pages 103-125.
    2. Bo Edvardsson & Anders Gustafsson & Per Kristensson, 2010. "Customer Integration in Service Innovation," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 13, Edward Elgar Publishing.
    3. Kim, Dohee & Park, Byung-Jin (Robert), 2017. "The moderating role of context in the effects of choice attributes on hotel choice: A discrete choice experiment," Tourism Management, Elsevier, vol. 63(C), pages 439-451.
    4. Eng K. Chew, 2016. "iSIM: An integrated design method for commercializing service innovation," Information Systems Frontiers, Springer, vol. 18(3), pages 457-478, June.
    5. Radia, Karan Nilesh & Purohit, Sonal & Desai, Shachi & Nenavani, Jitendra, 2022. "Psychological comfort in service relationships: A mixed-method approach," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).

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