Delivering Services via Internet: New Distribution Channel for Traditional Services
Traditionally, services have been characterised as low tech and high face-to-face contacts. Today, information technology offers many opportunities for service providers. Thus, Internet presents new way for production, communication and distribution of services. In terms of distribution, for many traditional services (e.g. banking, insurance, travel, retail, etc.) Internet encourages disintermediation to certain extent, since it enables direct, two-way-communication without the need of going to the service outlet. But, this also means that customers must be motivated, willing and capable of using the Internet in their buying decisions and processes. In Croatia, Internet is relatively recent innovation available to consumers for household use.
Volume (Year): 7 (2004)
Issue (Month): Special Conference Issue (December)
|Contact details of provider:|| Postal: |
Phone: +385 1 233-5633
Fax: +385 1 238-3333
Web page: http://www.efzg.hr/
More information through EDIRC
|Order Information:|| Postal: Zagreb International Review of Economics and Business, Faculty of Economics and Business, Trg J. F. Kennedy 6, 10000 Zagreb, Croatia.|
Web: http://www.efzg.hr/default.aspx?id=6045 Email:
When requesting a correction, please mention this item's handle: RePEc:zag:zirebs:v:7:y:2004:i:sci:p:141-152. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Jurica Šimurina)
If references are entirely missing, you can add them using this form.