IDEAS home Printed from https://ideas.repec.org/a/wsi/ijimxx/v19y2015i04ns1363919615500383.html
   My bibliography  Save this article

Service Innovation Performance And Information Technology: An Empirical Analysis From The Dynamic Capability Perspective

Author

Listed:
  • RALF PLATTFAUT

    (European Research Center for Information Systems, University of Muenster, Germany)

  • BJOERN NIEHAVES

    (University of Siegen, Germany)

  • MATTHIAS VOIGT

    (European Research Center for Information Systems, University of Muenster, Germany)

  • ANDREA MALSBENDER

    (European Research Center for Information Systems, University of Muenster, Germany)

  • KEVIN ORTBACH

    (European Research Center for Information Systems, University of Muenster, Germany)

  • JENS POEPPELBUSS

    (University of Bremen, Germany)

Abstract

Service firms need to continuously innovate their service offerings in order to remain competitive in constantly changing market conditions. Successful innovators utilise current information technology (IT) to access service innovation capacity and knowledge which can be located internal or external to their organisation. In this paper, we develop and test a theoretical framework that explains how IT can contribute to service innovation performance, and finally, to service provision performance. Drawing on dynamic capability theory, we differentiate between sensing (SN), seizing (SZ), and transformation (TF) as the key abilities in service innovation. With our theoretical model, we can explain almost 40% of the variance in service innovation performance (SIP) (R2 = 0.3955) and provide evidence for the multi-faceted and significant effects of IT. In particular, we are able to show a significant influence of inter-organisational IT support on SN and SZ abilities while organisational IT support has a significant impact on TF abilities.

Suggested Citation

  • Ralf Plattfaut & Bjoern Niehaves & Matthias Voigt & Andrea Malsbender & Kevin Ortbach & Jens Poeppelbuss, 2015. "Service Innovation Performance And Information Technology: An Empirical Analysis From The Dynamic Capability Perspective," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 19(04), pages 1-30.
    • Handle: RePEc:wsi:ijimxx:v:19:y:2015:i:04:n:s1363919615500383
    DOI: 10.1142/S1363919615500383
    as

    Download full text from publisher

    File URL: http://www.worldscientific.com/doi/abs/10.1142/S1363919615500383
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1142/S1363919615500383?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alexander Frey & Manuel Trenz & Daniel Veit, 2019. "A service-dominant logic perspective on the roles of technology in service innovation: uncovering four archetypes in the sharing economy," Journal of Business Economics, Springer, vol. 89(8), pages 1149-1189, December.
    2. David Deakins & Jo Bensemann, 2019. "Achieving Innovation In A Lean Environment: How Innovative Small Firms Overcome Resource Constraints," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(04), pages 1-36, May.
    3. Jose Arias-Pérez & Geovanny Perdomo-Charry & Carlos Castaño-Ríos, 2017. "Not-Invented-Here Syndrome And Innovation Performance: The Confounding Effect Of Innovation Capabilities As Organisational Routines In Service Firms," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(01), pages 1-20, January.
    4. Guido Bortoluzzi & Saif Maqbool, 2016. "Le dodici fonti della capacit? innovativa tra letteratura accademica e pratica manageriale," ECONOMIA E SOCIET? REGIONALE, FrancoAngeli Editore, vol. 0(3), pages 48-67.
    5. Liu, Caihong & Ji, Hannah & Ji, Jonah, 2022. "Mobile information technology's impacts on service innovation performance of manufacturing enterprises," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    6. Jens Poeppelbuss & Martin Ebel & Jürgen Anke, 2022. "Iterative uncertainty reduction in multi-actor smart service innovation," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(2), pages 599-627, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wsi:ijimxx:v:19:y:2015:i:04:n:s1363919615500383. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tai Tone Lim (email available below). General contact details of provider: http://www.worldscinet.com/ijim/ijim.shtml .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.