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Two New Servicing Strategies For Products Sold With Warranty

Author

Listed:
  • BERMAWI P. ISKANDAR

    (Department of Industrial Engineering, Bandung Institute of Technology, Bandung 40132, Indonesia)

  • NAT JACK

    (Dundee Business School, University of Abertay Dundee, Dundee DD1 1HG, UK)

  • D. N. PRA MURTHY

    (School of Mechanical and Mining Engineering, The University of Queensland, Brisbane Q4072, Australia)

Abstract

For a repairable product that fails under warranty, the manufacturer can choose between repair and replacement. Many different warranty servicing strategies involving these two types of rectification action have already been studied. In this paper, we propose two new servicing strategies involving minimal repair, each with two parameters that are selected optimally to minimize expected warranty servicing costs. We develop models to obtain the optimal parameter values for each new strategy and then carry out a comparison with a selection of the existing strategies through a numerical example.

Suggested Citation

  • Bermawi P. Iskandar & Nat Jack & D. N. Pra Murthy, 2012. "Two New Servicing Strategies For Products Sold With Warranty," Asia-Pacific Journal of Operational Research (APJOR), World Scientific Publishing Co. Pte. Ltd., vol. 29(03), pages 1-16.
  • Handle: RePEc:wsi:apjorx:v:29:y:2012:i:03:n:s0217595912400222
    DOI: 10.1142/S0217595912400222
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    Cited by:

    1. van der Heijden, Matthieu & Iskandar, Bermawi P., 2013. "Last time buy decisions for products sold under warranty," European Journal of Operational Research, Elsevier, vol. 224(2), pages 302-312.
    2. Hennie Husniah & Asep K. Supriatna, 2021. "Computing the Number of Failures for Fuzzy Weibull Hazard Function," Mathematics, MDPI, vol. 9(22), pages 1-19, November.

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