IDEAS home Printed from https://ideas.repec.org/a/wly/transj/v48y2009i3p20-31.html

How Online Vendors Select Parcel Delivery Carriers

Author

Listed:
  • Pei‐Chun Lin
  • Chia‐Hui Lee

Abstract

This study investigated what criteria online vendors use to select parcel delivery carriers and examines what bearing they have on the development and maintenance of mutually beneficial partnerships. The selection attributes are identified via the logistical transport literature and then grouped according to their influence on online vendors. Seven distinct factors pertaining to the selection of carriers were identified, the two most important of which are “on‐time, tracking and quick response” and “fare rate and freight loss.” Considerable interpenetration is discernible between these factors and the e‐commerce business model, average monetary transaction and shipment frequency. Online transactions reply on a distribution service that ensures physical goods reach intended customers. Since service requirements fluctuate over time, selection attributes identified in previous studies are likely to be of limited utility. An expanding online market affords more distribution service opportunities, which makes it imperative that key factors affecting the selection of carriers by online vendors are amenable to empirical verification.

Suggested Citation

  • Pei‐Chun Lin & Chia‐Hui Lee, 2009. "How Online Vendors Select Parcel Delivery Carriers," Transportation Journal, John Wiley & Sons, vol. 48(3), pages 20-31, June.
    • Handle: RePEc:wly:transj:v:48:y:2009:i:3:p:20-31
    DOI: 10.2307/25702530
    as

    Download full text from publisher

    File URL: https://doi.org/10.2307/25702530
    Download Restriction: no
    File URL: https://libkey.io/10.2307/25702530?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. M. Douglas Voss & Thomas J. Page, & Scott B. Keller & John Ozment, 2006. "Determining Important Carrier Attributes: A Fresh Perspective Using the Theory of Reasoned Action," Transportation Journal, John Wiley & Sons, vol. 45(3), pages 7-19, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. John E. Mello & C. Shane Hunt & Abby Lynn Mello, 2018. "Driver Control Practices: The Voice of the Driver," Transportation Journal, John Wiley & Sons, vol. 57(1), pages 53-82, January.
    2. George A. Zsidisin & M. Douglas Voss & Matt Schlosser, 2007. "Shipper‐Carrier Relationships and their Effect on Carrier Performance," Transportation Journal, John Wiley & Sons, vol. 46(2), pages 5-18, March.
    3. John E. Mello & C. Shane Hunt, 2009. "Developing a Theoretical Framework for Research into Driver Control Practices in the Trucking Industry," Transportation Journal, John Wiley & Sons, vol. 48(4), pages 20-39, September.
    4. Jessica L. Robinson & Rodney W. Thomas & Karl B. Manrodt, 2013. "Food for Thought in the Transportation Carrier‐Selection Decision," Transportation Journal, John Wiley & Sons, vol. 52(2), pages 277-296, April.
    5. Michael S. Garver & Zachary Williams, 2025. "Logistics customer service and customer satisfaction: Importance‐based segments for motor carriers," Transportation Journal, John Wiley & Sons, vol. 64(1), January.
    6. Rahul Kale & Youngtae Choi & Antony Paulraj & Steven Williamson, 2009. "Exploring Superior Distribution Practices in the Paper Industry," Transportation Journal, John Wiley & Sons, vol. 48(4), pages 40-60, September.
    7. Robert E. Overstreet & David E. Cantor & Russell N. Laczniak, 2023. "Consumer Reactions to Incidents within a Retailer’s Supply Chain: A Collective Reputations Perspective," Transportation Journal, John Wiley & Sons, vol. 62(2), pages 101-143, April.
    8. Yao “Henry” Jin & David Swanson & Matthew Waller & John Ozment, 2017. "To Survive and Thrive under Hypercompetition: An Exploratory Analysis of the Influence of Strategic Purity on Truckload Motor‐Carrier Financial Performance," Transportation Journal, John Wiley & Sons, vol. 56(1), pages 1-34, January.
    9. Zachary Williams & Michael S. Garver & G. Stephen Taylor, 2013. "Carrier Selection: Understanding the Needs of Less‐than‐Truckload Shippers," Transportation Journal, John Wiley & Sons, vol. 52(2), pages 151-182, April.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:transj:v:48:y:2009:i:3:p:20-31. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.