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Increasing Project Effectiveness by Combining the FMEA Method Results and the Costs of Quality (Based on the Example of an Employee Relationship Management Project)

Author

Listed:
  • Lipka Anna

    (University of Economics in Katowice, Katowice, Poland)

  • Giszterowicz Agnieszka

    (University of Economics in Katowice, Katowice, Poland)

Abstract

Objective: This article presents a project focused on the stabilization of employment in a multi-generational organization in the scope of human resources –specifically, employee relationship management.

Suggested Citation

  • Lipka Anna & Giszterowicz Agnieszka, 2021. "Increasing Project Effectiveness by Combining the FMEA Method Results and the Costs of Quality (Based on the Example of an Employee Relationship Management Project)," Journal of Intercultural Management, Sciendo, vol. 13(1), pages 26-68, March.
    • Handle: RePEc:vrs:joinma:v:13:y:2021:i:1:p:26-68:n:6
    DOI: 10.2478/joim-2021-0002
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    More about this item

    Keywords

    multi-generational organization; human resources; PMBoK®; costs of quality; employee relationship management; FMEA method; project effectiveness;
    All these keywords.

    JEL classification:

    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration
    • O22 - Economic Development, Innovation, Technological Change, and Growth - - Development Planning and Policy - - - Project Analysis
    • D81 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Criteria for Decision-Making under Risk and Uncertainty

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