Aspects Regarding the Implementation of Quality Management in the Public Administration

It can be said that at present, the operation of a modern, flexible and effective public administration is a prerequisite for the structural transformation of Romanian society, undertaking a profound reform in all areas of social-economic life, increasing the role of citizens in the making of decisions. However, the implementation of these changes need to register on the coordinates imposed by the European Union, which requires the achievement of operating standards comparable to those of the Member States, on clearly defined terms. This is possible only if the organizations from within the public administration have an organizational culture oriented towards quality, the management of the respective organizations is permanently preoccupied with the satisfaction of the clients’ demands and needs. The quality of public services will have to represent the most efficient method of global needs satisfaction. In the present paper we have proposed to analyse several aspects regarding the implementation of quality systems, of quality management systems at the level of the public administration organizations because they represent an essential element of the performing character of the European public administration, of the Romanian public administration.