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Using Stakeholder Theory to Analyze Telecenter Projects


  • Savita Bailur

    (Information Systems Group, Department of Management, Houghton Street, London School of Economics, London, United Kingdom)


Involving stakeholders is often seen as a means to more successful information and communication technologies for development (ICT4D) projects. Hence, it can be appropriate to research ICT4D projects by taking both the perspective of stakeholder theory and using the tools of stakeholder analysis. This paper uses the example of telecenter projects to illustrate the application of a stake- holder perspective, selecting the specific case of the Gyandoot telecenters in Madhya Pradesh, India. It finds stakeholder analysis can be used both as a best practice template to assess what has been done with stakeholders on an ICT4D project and as an analytical tool to understand who stakeholders are, their behaviors, and the ways in which they are managed. However, it also finds there are problems with applying a stakeholder perspective that must be understood including lack of openness among stakeholders, the problems of identifying who stakeholders are, and the subjectivity of stakeholder classification. (c) 2007 by The Massachusetts Institute of Technology.

Suggested Citation

  • Savita Bailur, 2007. "Using Stakeholder Theory to Analyze Telecenter Projects," Information Technologies and International Development, MIT Press, vol. 3(3), pages 61-80, March.
  • Handle: RePEc:tpr:itintd:v:3:y:2007:i:3:p:61-80

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    Cited by:

    1. Avgerou, Chrisanthi, 2010. "Discourses on ICT and development," LSE Research Online Documents on Economics 35564, London School of Economics and Political Science, LSE Library.
    2. Goswami, Rupak & Ghosh Roy, Jhumpa & Ghose, Jhulan, 2010. "Telesupport Experiment for Agricultural Information Management in West Bengal, India," MPRA Paper 21571, University Library of Munich, Germany.
    3. Rosenberger, Sascha, 2014. "ICTs and Development, What is Missing?," IEE Working Papers 203, Institut fuer Entwicklungsforschung und Entwicklungspolitik, Ruhr-Universitaet Bochum.

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