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Employee experience journey mapping: a new approach to attracting talent in the tourism sector in the shadows of covid-19

Author

Listed:
  • Viola Horvath

    (Corvinus University of Budapest Institute of Sustainable Development Fővám tér 8. (building E), Budapest, 1093, Hungary)

  • Zsófia Kenesei

    (Corvinus University of Budapest Institute of Marketing and Communication Sciences Fővám tér 8. (building E), Budapest, 1093, Hungary)

Abstract

No abstract is available for this item.

Suggested Citation

  • Viola Horvath & Zsófia Kenesei, 2023. "Employee experience journey mapping: a new approach to attracting talent in the tourism sector in the shadows of covid-19," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 29(2), pages 209-219, April.
    • Handle: RePEc:tho:journl:v:29:y:2023:n:2:p:209-219
    DOI: https://doi.org/10.20867/thm.29.2.5
    as

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    References listed on IDEAS

    as
    1. Andrea L. Micheaux & Birgit Bosio, 2019. "Customer journey mapping as a new way to teach data-driven marketing as a service," Post-Print hal-02333069, HAL.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Employee Experience; Action research; Employee Journey; COVID-19; Tourism & Hospitality Industry;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

    Statistics

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