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PSS modularisation: a customer-driven integrated approach

Author

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  • Mario Fargnoli
  • Nicolas Haber
  • Tomohiko Sakao

Abstract

The shift from product ownership to integrated solutions (Product-Service Systems (PSSs)) is expected to lead to a higher customer satisfaction in many cases compared to providing products and services separately. PSS providers are required to add more value to the products they offer, as well as to augment and diversify the services related to these products. To deal with this complex task, this paper proposes a practical methodology to support manufacturers in designing services related to the proper functioning of their products fulfilling customers’ needs and expectations. This approach is based on the synergic use of Quality Function Deployment for PSS (QFDforPSS), Axiomatic Design (AD) and the service blueprint tools, providing a correlation between the customers’ expectations, the PSS components and the PSS modules. The methodology was verified by means of a service modularisation for PSS at a company operating in the biomedical sector. While the proposed approach needs to be validated through further studies in different contexts, its positive results in reducing both the risk of overdesigning and the possibility of creating design conflicts can contribute practically to the scientific knowledge on the development of integrated solutions.

Suggested Citation

  • Mario Fargnoli & Nicolas Haber & Tomohiko Sakao, 2019. "PSS modularisation: a customer-driven integrated approach," International Journal of Production Research, Taylor & Francis Journals, vol. 57(13), pages 4061-4077, July.
    • Handle: RePEc:taf:tprsxx:v:57:y:2019:i:13:p:4061-4077
    DOI: 10.1080/00207543.2018.1481302
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    Cited by:

    1. Nicolas Haber & Mario Fargnoli, 2022. "Product-Service Systems for Circular Supply Chain Management: A Functional Approach," Sustainability, MDPI, vol. 14(22), pages 1-19, November.
    2. Zhaoyi Cui & Xiuli Geng, 2021. "Product Service System Configuration Based on a PCA-QPSO-SVM Model," Sustainability, MDPI, vol. 13(16), pages 1-22, August.
    3. Mario Fargnoli & Nicolas Haber & Massimo Tronci, 2022. "Case Study Research to Foster the Optimization of Supply Chain Management through the PSS Approach," Sustainability, MDPI, vol. 14(4), pages 1-19, February.
    4. Lena Ries & Markus Beckmann & Peter Wehnert, 2023. "Sustainable smart product-service systems: a causal logic framework for impact design," Journal of Business Economics, Springer, vol. 93(4), pages 667-706, May.
    5. Nynne Marie Bech & Morten Birkved & Fiona Charnley & Louise Laumann Kjaer & Daniela C. A. Pigosso & Michael Z. Hauschild & Tim C. McAloone & Mariale Moreno, 2019. "Evaluating the Environmental Performance of a Product/Service-System Business Model for Merino Wool Next-to-Skin Garments: The Case of Armadillo Merino ®," Sustainability, MDPI, vol. 11(20), pages 1-21, October.
    6. Cledson Oliveira Lanzilotti & Luiz Fernando Rodrigues Pinto & Francesco Facchini & Salvatore Digiesi, 2022. "Embedding Product-Service System of Cutting Tools into the Machining Process: An Eco-Efficiency Approach toward Sustainable Development," Sustainability, MDPI, vol. 14(3), pages 1-19, January.
    7. Peng Zhang & Shaohua Jing & Zifeng Nie & Boyuan Zhao & Runhua Tan, 2021. "Design and Development of Sustainable Product Service Systems Based on Design-Centric Complexity," Sustainability, MDPI, vol. 13(2), pages 1-27, January.

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