Optimal ordering decisions under two returns policies

To avoid stockouts and maintain product availability, retailers typically carry excess units and subsequently incur higher cost. In case of style/fashion goods, demand forecasting is extremely difficult due to short selling cycles. The purpose of this study was to minimise the cost of excess stocking without compromising product availability. To achieve these conflicting objectives, our study includes two ordering instances and two returns policies. The time between orders subsequently helps resolve demand uncertainty. Existing studies consider only one type of returns policy, that is, returns on the entire purchase quantity; whereas our study considers two types of returns policies: returns on the first order size and returns on the entire purchase quantity. This study also includes models for the retailer and the supply chain system. Analytical and numerical insights into our study enable the retailer to select his appropriate returns policies to maximise his as well as system’s expected profits. We also show that perfect coordination of partners will help them improve their profits considerably.