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Flexible generification: ICT standardization strategies and service innovation in health care

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  • Ole Hanseth
  • Bendik Bygstad

Abstract

Standards have played an important but often unrecognized role in the development of modern organizations. This role is accentuated by today’s growth of large business and government infrastructures, in the turbulent processes of globalization. In this paper, we investigate the relationships – and tensions – between standardization strategies and service innovation in the health-care sector. Our empirical material is seven longitudinal case studies in the Norwegian health-care sector, collected and analysed over a period of 20 years. We identify three generic standardization strategies; anticipatory standardization, integrated solutions and flexible generification. We argue that the first two strategies do not support service innovation while the strategy of flexible generification does so. We consider our results important for the evolution of the future ICT-enabled service economy.

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  • Ole Hanseth & Bendik Bygstad, 2015. "Flexible generification: ICT standardization strategies and service innovation in health care," European Journal of Information Systems, Taylor & Francis Journals, vol. 24(6), pages 645-663, November.
    • Handle: RePEc:taf:tjisxx:v:24:y:2015:i:6:p:645-663
    DOI: 10.1057/ejis.2015.1
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    Cited by:

    1. Zhang, Xi & Wei, Xin & Zhang, Te & Tan, Yahe & Xu, Dongming & Ordóñez de Pablos, Patricia, 2023. "How platform-based internet hospital innovation affects doctors’ active stress coping efforts: The conservation of resource theory perspective," Technovation, Elsevier, vol. 121(C).
    2. Susan Scott & Wanda Orlikowski, 2022. "The Digital Undertow: How the Corollary Effects of Digital Transformation Affect Industry Standards," Information Systems Research, INFORMS, vol. 33(1), pages 311-336, March.
    3. Felix B. Buesching & Dennis M. Steininger & Daniel J. Veit, 2023. "Governing digital crisis responses: platform standards and the dilemma of COVID-19 contact tracing," Journal of Business Economics, Springer, vol. 93(1), pages 267-323, January.

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