Access to and Utilization of Information and Communication Technologies by Agricultural Researchers and Extension Workers in Zimbabwe

Studies have shown that any information and communication technology (ICT) intervention that improves the livelihoods of poor rural families is likely to have a significant impact (direct and indirect) on enhancing agricultural production, marketing, and post-harvest activities. Notable ICT services include: online information services; communication between researchers, extension (knowledge) workers, and farmers; updates on current market information; weather forecasting; input supplies; and credit availability. The lack of up-to-date ICTs can negatively affect information access and utilization among information users. The study sought to investigate the levels of ICT access and utilization by researchers and extension workers within the Ministry of Agriculture, Mechanisation and Irrigation Development and how this affected the generation and dissemination of agricultural information among researchers and extension workers. Survey questionnaires were distributed to researchers at the various institutes in the five agro-ecological zones and to extension workers in 10 provinces. The study revealed that the role of ICTs in work and as an information channel was considered inadequate despite the indications by the majority of extension workers and researchers that they had access to ICTs. Findings on the utilization of ICTs in managing information generated by the Departments of Research and Specialist Services and Agricultural Technical and Extension Services revealed that while some ICTs were used to generate documents, most distribution of documents involved hard copies. Available ICTs included computers, printers, telephones, television, Internet, mobile phones, and fax machines, and these were considered effective in the dissemination of agricultural information, although the levels of effectiveness varied according to the resources and respondents.