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Soundscape and its influence on tourist satisfaction

Author

Listed:
  • Aili Liu
  • Xuan Lorna Wang
  • Fucheng Liu
  • Changhong Yao
  • Zhiyong Deng

Abstract

The soundscape is a relatively neglected area of study in tourism and to a wider extent the service industries research. This paper examines the relationship between soundscape and tourist satisfaction from a tourist sensory experience perspective. Data were collected in a UNESCO world heritage site in China, which is well known for its unique soundscape. The structural equation model analysis shows that there is a significant correlation between soundscape satisfaction and tourist satisfaction. The analysis of the findings also suggests that sound preference has almost no influence on soundscape satisfaction and tourist satisfaction, while soundscape expectation has a strong influence on tourist satisfaction. This study extends tourism multisensory research by offering insights into the relationship between the soundscape perceptions and tourist satisfaction. The findings also make progressive contribution to destination management studies by validating the relationship between the soundscape and its effects on tourist satisfaction.

Suggested Citation

  • Aili Liu & Xuan Lorna Wang & Fucheng Liu & Changhong Yao & Zhiyong Deng, 2018. "Soundscape and its influence on tourist satisfaction," The Service Industries Journal, Taylor & Francis Journals, vol. 38(3-4), pages 164-181, March.
    • Handle: RePEc:taf:servic:v:38:y:2018:i:3-4:p:164-181
    DOI: 10.1080/02642069.2017.1382479
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    Citations

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    Cited by:

    1. Magdalena Malec & Renata Kędzior & Agnieszka Ziernicka-Wojtaszek, 2022. "The Method of Soundscape Naturalness Curves in the Evaluation of Mountain Trails of Diversified Anthropopressure—Case Study of Korona Beskidów Polskich," Sustainability, MDPI, vol. 15(1), pages 1-18, December.
    2. Yunduk Jeong, 2023. "Exploring Tourist Behavior in Active Sports Tourism: An Analysis of the Mediating Role of Emotions and Moderating Role of Surfing Identification," SAGE Open, , vol. 13(3), pages 21582440231, August.
    3. Ay , Eşref & Günay, Semra, 2023. "Turn On and Tune In: Problematizing the Relationship between Soundscape and Tourist Mood," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 11(4), pages 254-272.
    4. Lin Zuo & Jie Zhang & Ronda J Zhang & Yingying Zhang & Meng Hu & Min Zhuang & Wei Liu, 2020. "The Transition of Soundscapes in Tourist Destinations from the Perspective of Residents’ Perceptions: A Case Study of the Lugu Lake Scenic Spot, Southwestern China," Sustainability, MDPI, vol. 12(3), pages 1-15, February.
    5. Ralf C. Buckley, 2022. "Sensory and Emotional Components in Tourist Memories of Wildlife Encounters: Intense, Detailed, and Long-Lasting Recollections of Individual Incidents," Sustainability, MDPI, vol. 14(8), pages 1-12, April.
    6. Wilson, Sharon & Chambers, Donna & Johnson, James, 2019. "VW campervan tourists' embodied sonic experiences," Annals of Tourism Research, Elsevier, vol. 76(C), pages 14-23.

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