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The relationship among gratitude, hope, connections, and innovativeness

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Listed:
  • Ali E. Akgün
  • Oya Erdil
  • Halit Keskin
  • Busra Muceldilli

Abstract

The interwoven relationships among positive emotions and connections among people within the organization, manifested as collective gratitude and hope, and high-quality connections (HQCs), and firm service innovativeness and financial performance have rarely been addressed in the service innovation management literature. By studying 251 service firms, this paper shows that (a) collective gratitude is positively related to development of HQCs among people within the organization and firm service innovativeness, (b) HQCs among people within the organization are positively associated with firm service innovativeness, and (c) firm service innovativeness is positively related to firm financial performance. This paper also demonstrates that the collective hope of people within the organization positively moderates the relationship between collective gratitude and HQCs among them.

Suggested Citation

  • Ali E. Akgün & Oya Erdil & Halit Keskin & Busra Muceldilli, 2016. "The relationship among gratitude, hope, connections, and innovativeness," The Service Industries Journal, Taylor & Francis Journals, vol. 36(3-4), pages 102-123, February.
    • Handle: RePEc:taf:servic:v:36:y:2016:i:3-4:p:102-123
    DOI: 10.1080/02642069.2016.1155113
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    Cited by:

    1. Mohamad Hisyam Selamat & Yanyu Zhang, 2021. "Organizational Climate and Knowledge Sharing towards Employees’ Innovative Behavior in Design Industry," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(9), pages 1-76, July.
    2. Pilawa, Joanna & Witell, Lars & Valtakoski, Aku & Kristensson, Per, 2022. "Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
    3. Michela Cortini & Daniela Converso & Teresa Galanti & Teresa Di Fiore & Alberto Di Domenico & Stefania Fantinelli, 2019. "Gratitude at Work Works! A Mix-Method Study on Different Dimensions of Gratitude, Job Satisfaction, and Job Performance," Sustainability, MDPI, vol. 11(14), pages 1-12, July.

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