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Knowledge management, relational learning, and the effectiveness of innovation outcomes

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  • Antonio L. Leal-Rodríguez
  • José L. Roldán
  • Antonio G. Leal
  • Jaime Ortega-Gutiérrez

Abstract

This paper proposes a conceptual model to test the moderating effect of relational learning on the link between knowledge strategies and innovation. To accomplish this, this study is carried out on healthcare organizations. It has been generally accepted that both explicit and tacit knowledge play a basic role in organizational innovation. However, although there are plenty of research works that study the existing relationship between knowledge management (KM) and the effectiveness of the innovation process, there are certain peculiarities with regard to this link, which have yielded some inconclusive results. This paper revisits this research topic with data on KM, relational learning and innovation outcomes from a sample of Spanish hospitals. The results show that a deep and broad knowledge base leads to better innovation outcomes. In addition, this study found that hospitals and/or units that invest and involve themselves in relational learning mechanisms are more likely to foster innovations.

Suggested Citation

  • Antonio L. Leal-Rodríguez & José L. Roldán & Antonio G. Leal & Jaime Ortega-Gutiérrez, 2013. "Knowledge management, relational learning, and the effectiveness of innovation outcomes," The Service Industries Journal, Taylor & Francis Journals, vol. 33(13-14), pages 1294-1311, October.
    • Handle: RePEc:taf:servic:v:33:y:2013:i:13-14:p:1294-1311
    DOI: 10.1080/02642069.2013.815735
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    Cited by:

    1. Cepeda-Carrion, Ignacio & Leal-Millán, Antonio G. & Martelo-Landroguez, Silvia & Leal-Rodriguez, Antonio L., 2016. "Absorptive capacity and value in the banking industry: A multiple mediation model," Journal of Business Research, Elsevier, vol. 69(5), pages 1644-1650.
    2. Sunday Bolade, 2022. "A Complementarity Perspective of Knowledge Resources," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(2), pages 1300-1320, June.
    3. Gema Albort-Morant & Antonio Leal-Millán & Gabriel Cepeda-Carrion & Jörg Henseler, 2018. "Developing green innovation performance by fostering of organizational knowledge and coopetitive relations," Review of Managerial Science, Springer, vol. 12(2), pages 499-517, March.
    4. Bo Song & Yi Li & Liangjie Zhao, 2019. "Complementary Effect of Knowledge Management Strategy on Firm Performance: Evidence from Chinese Firms," Sustainability, MDPI, vol. 11(13), pages 1-16, July.
    5. Gema Albort-Morant & Jörg Henseler & Gabriel Cepeda-Carrión & Antonio L. Leal-Rodríguez, 2018. "Potential and Realized Absorptive Capacity as Complementary Drivers of Green Product and Process Innovation Performance," Sustainability, MDPI, vol. 10(2), pages 1-20, February.
    6. Esin Akay & Ayse Demirel, 2017. "Transformational Leadership and Innovation: An Empirical Study of Direct and Indirect Effects in HR Consulting Companies," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(1), pages 131-131, December.
    7. Zahid Shafait & Jiayu Huang, 2022. "Nexus of Emotional Intelligence and Learning Outcomes: A Cross-Country Study of China and Pakistan Higher Educational Institutes," IJERPH, MDPI, vol. 19(23), pages 1-24, December.
    8. Nisar, Tahir M. & Prabhakar, Guru & Strakova, Lubica, 2019. "Social media information benefits, knowledge management and smart organizations," Journal of Business Research, Elsevier, vol. 94(C), pages 264-272.
    9. Hongyu Liu & Shukuan Zhao & Ouyang Xin, 2019. "Analysis on the Evolution Path and Hotspot of Knowledge Innovation Study Based on Knowledge Map," Sustainability, MDPI, vol. 11(19), pages 1-14, October.

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