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Intra-organizational trust in public organizations – the study of interpersonal trust in both vertical and horizontal relationships from a bidirectional perspective

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  • Nina Hasche
  • Linda Höglund
  • Maria Mårtensson

Abstract

The purpose of this paper is to enhance our understanding of intra-organizational trust in public organizations by studying interpersonal trust in both vertical and horizontal relationships from a bidirectional perspective. Previous research has focused on trust at a single level of analysis, ignoring influences from other organizational levels, which has led to gaps in our understanding of trust. In addition, few studies take a bidirectional perspective where a trustor is simultaneously a trustee and vice versa. Through a case study, we contributed to filling this gap by studying the antecedents of trust – ability, benevolence and integrity.

Suggested Citation

  • Nina Hasche & Linda Höglund & Maria Mårtensson, 2021. "Intra-organizational trust in public organizations – the study of interpersonal trust in both vertical and horizontal relationships from a bidirectional perspective," Public Management Review, Taylor & Francis Journals, vol. 23(12), pages 1768-1788, December.
    • Handle: RePEc:taf:rpxmxx:v:23:y:2021:i:12:p:1768-1788
    DOI: 10.1080/14719037.2020.1764081
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    Cited by:

    1. Bulent Akkaya & Anna Bagieńska, 2022. "The Role of Agile Women Leadership in Achieving Team Effectiveness through Interpersonal Trust for Business Agility," Sustainability, MDPI, vol. 14(7), pages 1-16, March.

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