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Public service innovation: a typology

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  • Jiyao Chen
  • Richard M. Walker
  • Mohanbir Sawhney

Abstract

Existing classifications of public service innovation are largely derived from a private sector perspective and an internal orientation, overlooking their public value and collaborative nature. In this article, we present a typology for defining and classifying innovation in public service organizations that comprises two dimensions: ‘innovation focus’ (three public value creation processes of strategy, capacity and operations), and ‘innovation locus’ (internal and external). Together, these result in six types of innovation: mission, policy, management, partner, service, and citizen. A preliminary assessment is presented. The implications of the typology for understanding public service innovation are discussed.

Suggested Citation

  • Jiyao Chen & Richard M. Walker & Mohanbir Sawhney, 2020. "Public service innovation: a typology," Public Management Review, Taylor & Francis Journals, vol. 22(11), pages 1674-1695, November.
    • Handle: RePEc:taf:rpxmxx:v:22:y:2020:i:11:p:1674-1695
    DOI: 10.1080/14719037.2019.1645874
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    Cited by:

    1. Hongzhou Yuan & Ming Su & Justyna Zywiolek & Joanna Rosak-Szyrocka & Asad Javed & Zahid Yousaf, 2023. "Towards Innovation Performance of the Hospitality and Tourism Industry: Interplay among Business Ethics Diffusion, Service Innovation, and Knowledge-Sharing," Sustainability, MDPI, vol. 15(1), pages 1-13, January.
    2. Mu, Yu & Bossink, Bart & Vinig, Tsvi, 2022. "Developing a classification scheme of service innovation," Annals of Tourism Research, Elsevier, vol. 95(C).
    3. Ilaria Mariani & Irene Bianchi, 2023. "Conceptualising Digital Transformation in Cities: A Multi-Dimensional Framework for the Analysis of Public Sector Innovation," Sustainability, MDPI, vol. 15(11), pages 1-22, May.
    4. Antonius Broek & Mikko Koria & Emilia Saarelainen, 2023. "I want to break free: how a design approach guides nascent intrapreneurs in a global public service organisation," Journal of Innovation and Entrepreneurship, Springer, vol. 12(1), pages 1-17, December.
    5. Andrew Massey, 2022. "Sustainable Development Goals and their Fit with Good Governance," Global Policy, London School of Economics and Political Science, vol. 13(S1), pages 79-85, April.

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