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Electronic monitoring in public organizations: evidence from US local governments

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  • Federica Fusi
  • Mary K. Feeney

Abstract

Technology use in the workplace expands the ability to monitor employees through activities such as website tracking, email scanning, and social media monitoring. Monitoring is a fundamental aspect of the relationship between organizations, employees, and stakeholders and can affect perceptions of privacy, autonomy, and trust in the workplace. However, electronic monitoring is little investigated in public management research and we have minimal knowledge about the factors that prompt public managers to adopt electronic monitoring. Focusing on small- and medium-sized US municipalities, we investigate types of electronic monitoring and how organizational, sociopolitical, and technological factors shape electronic monitoring intensity. We test our hypotheses with data from a 2014 national survey of 2,500 local managers, website coding data, and US Census data. We find that electronic monitoring, especially monitoring online activities, is a response to organizational centralization, participation of internal stakeholders, social media use, and technology concerns.

Suggested Citation

  • Federica Fusi & Mary K. Feeney, 2018. "Electronic monitoring in public organizations: evidence from US local governments," Public Management Review, Taylor & Francis Journals, vol. 20(10), pages 1465-1489, October.
    • Handle: RePEc:taf:rpxmxx:v:20:y:2018:i:10:p:1465-1489
    DOI: 10.1080/14719037.2017.1400584
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    Cited by:

    1. Lim, Grace J.H. & Pitesa, Marko & Vadera, Abhijeet K., 2023. "Cheating constraint decisions and discrimination against workers with lower financial standing," Organizational Behavior and Human Decision Processes, Elsevier, vol. 174(C).
    2. Adams, Ian T., 2022. "Modeling Officer Perceptions of Body-worn Cameras: A National Survey," Thesis Commons fnxbg, Center for Open Science.
    3. Ulrike Holder & Thomas Ehrmann & Arne König, 2022. "Monitoring experts: insights from the introduction of video assistant referee (VAR) in elite football," Journal of Business Economics, Springer, vol. 92(2), pages 285-308, February.

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