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The role of inclusive work environment practices in promoting LGBT employee job satisfaction and commitment

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  • Hyunkang Hur

Abstract

One of the most enduring issues facing public administration and public policy is discrimination against and exclusion of lesbian, gay, bisexual, and transgender (LGBT) employees in the public workplace. Research on how inclusion management influences LGBT public servants’ work outcomes is limited. The US Office of Personnel Management (OPM) synthesized a construct of integrated inclusive work environment consisting of five practices thought to be important for public employee work outcomes. Social exchange theory is used in this paper to theorize about the effects of these different inclusive work environment practices on LGBT employee job satisfaction and organizational (affective) commitment. An inclusive work environment approach was found to have a positive effect on LGBT employee job satisfaction and affective commitment in federal government staff in the USA. However, individual inclusive work environment practices varied in their effects on LGBT employee job satisfaction and affective commitment.This paper enhances understanding of how LGBT employees respond to different inclusive work environment practices. LGBT employees’ job satisfaction and commitment to their organization operate differently when work environment practices are fairness-oriented, co-operation-oriented, and empowerment-oriented. There are important lessons in this paper for HR managers; top-level managment and policy-makers concerned to manage fairly and to compete for and retain talented staff.

Suggested Citation

  • Hyunkang Hur, 2020. "The role of inclusive work environment practices in promoting LGBT employee job satisfaction and commitment," Public Money & Management, Taylor & Francis Journals, vol. 40(6), pages 426-436, July.
    • Handle: RePEc:taf:pubmmg:v:40:y:2020:i:6:p:426-436
    DOI: 10.1080/09540962.2019.1681640
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    Cited by:

    1. Jolanta Maj, 2023. "Influence of Inclusive Work Environment and Perceived Diversity on Job Satisfaction: Evidence from Poland," Central European Business Review, Prague University of Economics and Business, vol. 2023(4), pages 105-122.
    2. Marina Lacatena & Ferdinando Ramaglia & Federica Vallone & Maria Clelia Zurlo & Massimiliano Sommantico, 2024. "Lesbian and Gay Population, Work Experience, and Well-Being: A Ten-Year Systematic Review," IJERPH, MDPI, vol. 21(10), pages 1-16, October.
    3. Isabel Costa Lourenço & Donatella Di Marco & Manuel Castelo Branco & Ana Isabel Lopes & Raquel Wille Sarquis & Mark T. Soliman, 2021. "The Relationship between LGBT Executives and Firms’ Value and Financial Performance," JRFM, MDPI, vol. 14(12), pages 1-18, December.

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