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The Board of Directors and The Adoption of Quality Management Tools

Author

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  • Fabio Monteduro
  • Alessandro Hinna
  • Roberto Ferrari

Abstract

The article examines the role of the board of directors in Local Public Utilities (LPUs). It aims at verifying empirically if a correlation exists between specific characteristics of the board of directors and the adoption of innovative arrangements addressing emerging needs of users and citizens (i.e. quality). By means of applying multivariate statistical methods to a random sample of sixty Italian LPUs, this study finds the relational capital of the boards affecting the take up of quality-oriented actions by LPUs. These results support the resource-dependence theory, neglected by mainstream literature.

Suggested Citation

  • Fabio Monteduro & Alessandro Hinna & Roberto Ferrari, 2011. "The Board of Directors and The Adoption of Quality Management Tools," Public Management Review, Taylor & Francis Journals, vol. 13(6), pages 803-824, September.
    • Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:803-824
    DOI: 10.1080/14719037.2010.539109
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    Cited by:

    1. Cristina Cersosimo, 2023. "The determinants of board size in Italian State-owned enterprises operating in water industry," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 50(2), pages 169-182, June.
    2. Luca Gnan & Alessandro Hinna & Fabio Monteduro & Danila Scarozza, 2013. "Corporate governance and management practices: stakeholder involvement, quality and sustainability tools adoption," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 17(4), pages 907-937, November.
    3. Jennifer Martínez-Ferrero & Mehmet Eryilmaz & Nese Colakoglu, 2020. "How Does Board Gender Diversity Influence the Likelihood of Becoming a UN Global Compact Signatory? The Mediating Effect of the CSR Committee," Sustainability, MDPI, vol. 12(10), pages 1-19, May.

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