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Theories Of Public Service Improvement

Author

Listed:
  • James Downe
  • Clive Grace
  • Steve Martin
  • Sandra Nutley

Abstract

The use of performance auditing and inspection as tools of public services reform is a key feature of contemporary public management. In the UK, external assessments of organizational capacity and performance play a pivotal role in attempts to drive public service improvement. However significant differences have emerged between the local government performance assessment frameworks which now operate in England, Scotland and Wales. These reflect contrasting theories of improvement and differences in the relationships between central government, local authorities and audit bodies.

Suggested Citation

  • James Downe & Clive Grace & Steve Martin & Sandra Nutley, 2010. "Theories Of Public Service Improvement," Public Management Review, Taylor & Francis Journals, vol. 12(5), pages 663-678, September.
    • Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:663-678
    DOI: 10.1080/14719031003633201
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    Cited by:

    1. Rhys Andrews & George A. Boyne & Jennifer Law & Richard M. Walker, 2012. "Strategic Management and Public Service Performance," Palgrave Macmillan Books, Palgrave Macmillan, number 978-0-230-34943-8.
    2. Mario TURCO, 2015. "The Management of the Financial Collapse of Local Bodies and its Economic-Territorial Effects: The Case of the Municipality of Taranto," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2015(25), pages 6-26, Decembre.
    3. Renato Civitillo & Paolo Ricci & Biagio Simonetti, 2019. "Management and performance of Non-Profit Institutions: finding new development trajectories—evidence from Italy," Quality & Quantity: International Journal of Methodology, Springer, vol. 53(5), pages 2275-2290, September.

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